Severity

Error

Source

SERVER_PROGRAM

Message Text

[%s] DB2: sicSimpleBinarized failed: %s

Description

A signature image in the database could not be converted to monochrome for display in the Java or Thin client

Cause

The SignPlus installation may not contain the required modules to interpret grey scale images, or the license for these modules may be invalid.

Action

Ensure that the required modules are installed and that the required license is available.