If a Kofax Invoice Automation module crashes for any reason, follow this rule:
When you start an Kofax Invoice Automation module after a crash, the same user must be logged in to Windows as when Kofax Invoice Automation crashed.
If a different Windows user starts the Kofax Invoice Automation module, objects that are locked in the database will not be unlocked. In this case, close the Kofax Invoice Automation module, log the original user in to Windows, and start the Kofax Invoice Automation module again.