Tungsten Automation

Kofax Import Connector 2.11.0 Fix Pack 11

Build date: October 17, 2025

© 2025 Tungsten Automation. All rights reserved.
Use is subject to license terms.

Introduction

You can install Kofax Import Connector 2.11.0.11 to resolve the issues listed below.

Note: To install Kofax Import Connector 2.11.0.11 successfully, an existing full installation of Kofax Import Connector 2.11.0 is required.

If you need to install the full product, see Kofax Import Connector Installation Help for instructions.

Issues resolved in this fix pack

ID Issue Solution
2209599

A base64 encoding error occurred when processing a signed email with an XML attachment.

The signed emails are converted into unsigned emails before processing.
2209475

The Cloud file import source test connection failed for Azure Files, Azure Blob, and AWS storage.

The Cloud file import source test connection is now successful and working as expected.
2208896

Sometimes, the email body was not converted while processing an EML file to PDF.

Upgraded a third-party component.

Note: Make sure that the value of the DisableVMLSupport parameter under the [EML2PDF] section is set to True.
2204270

While processing a batch of emails, the email queue folder was deleted when you changed the destination of a new queue.

You can now delete only the emails in the current queue instead of the whole batch.

Previous fix packs

This section includes the features added and issues resolved in the previously released fix packs.

Issues resolved

ID Issue Solution
2201402

XLS to PDF conversion failed using KFXConverter with an error message similar to the following:

"Conversion to PDF failed with error code 50102: Unable to convert file to specified format - Shape to image Error!"

Upgraded a third-party component with this fix pack.
2200301

Sometimes, email import failed using the shared Message Connector pool if the emails contained unsupported content types.

Improved the functionality to support more content types in an email.
2199508

PDF flattening failed when you used the Legacy conversion engine for PDF to PDF/A conversion in the MC Configuration tool.

Improved the feature to support PDF flattening using the legacy conversion engine.
2199485

Message Connector failed to connect to the Kofax Import Connector mailbox due to an insufficient buffer size to store the server's return token. An error message similar to the following is displayed:

"Connection has been disconnected without response from Target 7(email))"

Increased the buffer size to store the return tokens.
2198408

Archiving messages to a local folder failed as Message Connector truncated the extended archive path while connecting to the folder.

Improved the functionality to support the full length of the archive path.
2198391

KFXConverter failed to identify the input file's encoding while converting MHTML to HTML. The resulting HTML file was changed to a non-editable format that could not be read or extracted in KTM.

The "UseAutoDetectedEncoding" and "EnableIntermediateHtmlSave" parameters were added to identify the correct encoding and convert. For more details, see Additional Information.
2198257

The MS Graph import source failed to import new emails using the ROPC grant type.

Fixed an issue with the ROPC grant type to allow import of new emails.
2193751

EML to PDF conversion failed with an error message similar to the following when the value of the "ResizeLargeImages" parameter was set to 1:

"2025-04-14 13:14:03.189 ERROR [Thread=1] [KFXConverter.Converter] Unable to convert file to specified format - Object reference not set to an instance of an object."

Upgraded a third-party component with this fix pack.

Issues resolved

ID Issue Solution
2186494

JPEG to TIFF conversion failed with error code 1.

This issue is already fixed as part of a third-party component upgrade in Kofax Import Connector 2.11.0.6.
2184414

Document conversion failed with the following error when KFXConverter was unable to handle concurrent logging:

"LogMessage failed with exception The process cannot access the file 'C:\ProgramData\Kofax\KFXConverter\KFXConverter.log' because it is being used by another process."

 Enhanced KFXLogger to handle concurrent logging.
2174875

Kofax Import Connector repeatedly tried to delete an email from the Microsoft mailbox when the mailbox returned 408, 503, and 504 errors. As a result Message Connector entered an ideal state.

 The poll interval is reduced to prevent Message Connector from entering an ideal state and returning to function from an error state.
2162973

The whitespaces in the email body were removed while converting an EML file to PDF.

Enhanced the functionality to retain whitespaces.

To retain the whitespaces, do the following.

  1. Open the KFXConverter_Default.ini file in an editor.

    The KFXConverter_Default.ini file for the first instance of Message Connector is available at C:\Program Files (x86)\Kofax\KIC-ED\MC\bin\KFXConverter.

  2. Copy the "EMLConversionEngine" parameter from the [EML2PDF] section.
  3. Paste the parameter under the [EML2PDF] section in the KFXConverter.ini file available at C:\Program Files (x86)\Kofax\KIC-ED\MC\bin\KFXConverter.

  4. Make sure the value is set to 2.

  5. Save and close the KFXConverter.ini file.

Feature added

ID Description
2174238 Kofax Import Connector supports PDF version 2.0.

Issues resolved

ID Issue Solution
2170764

Kofax Import Connector failed to process Portfolio PDFs that contained .rdy file.

Upgraded a third-party component with this fix pack.
590748

Message Connector failed to process a corrupt email and did not poll the remaining emails.

The corrupt email is flagged as bad content, and the remaining emails are polled.

When a corrupt email is received:

  • The email is flagged as "bad content" and imported as a '.bin' attachment along with the original email.
  • If Document Conversion is not configured, the error email is imported into TotalAgility.
  • If Document Conversion is enabled, the error email conversion fails because the BIN file cannot be converted to PDF/TIFF.

Feature added

ID Description
2158795 If an error occurs during the PDF to TIFF or image to TIFF conversion, the error information is displayed in the Message Connector Monitor.

Issues resolved

ID Issue Solution
2161289

The empty spaces were removed from the content during email to MSG conversion.

Upgraded a third-party component with this fix pack.
2159444

The HEIC files were not converted in Kofax Import Connector 2.11.0.4.

Upgraded a third-party component with this fix pack.

Field Request closed in this fix pack

2148977: Support for Kofax Import Connector to import folders from Azure NetApps.

Approach

  • If the Import Connector is installed on-premises and trying to import from the Azure NetApps, the Azure VPN client needs to be installed on the machine where Import Connector is installed and then connect to the Azure NetApps.
  • If the Import Connector is installed on an Azure VM, make sure that the VM is in the same region as the Azure NetApps volume. Connect to the NetApp volume from the Azure VM using the Azure Active Directory Domain service.

Limitations due to SMB protocol

  • The Windows SMB client does not support multiple credentials to the same server. It means that an Azure Storage Account can’t be used for multiple tenants.
  • The Windows SMB client stores the session/credentials in the user session. This is a security issue when SMB is used to access Azure NetApps storage because access to the storage account is possible without user/password checks.

Recommendation

Due to the limitations of the SMB protocol, it is recommended to use Kofax Import Connector Azure File Share via RESTful service for folder import.

Issues resolved

ID Issue Solution
2153379

Messages were delayed by 100 seconds if the Message trace size value was set greater than 1 in Trace settings.

The functionality has been enhanced to support higher trace values.
2145825

The status of the MS Graph connection was shown active (Green) in Message Connector even though the HTTP ports were disabled.

The connection failure status is sent successfully to Message Connector when the ports are disabled.
2091050

Upgrade to Import Connector version 2.10.x failed if the default bin and trace folder locations were changed.

The required folders if unavailable are created after the upgrade.

Issue resolved

ID Issue Solution
2140999

Kofax Import Connector 2.11.0.4 failed to install in a docker container.

Fixed an issue with the installation script.

Issues resolved

ID Issue Solution
2139142

The email content was cropped after the PDF conversion.

Upgraded a third-party component with this fix pack.

Note: Make sure you configure the ResizeLargeImages parameter in the [EML2PDF] section in the KFXConverter.ini file to 1.
2131462

The EML file was incorrectly converted to MHT instead of TIFF.

 Upgraded a third-party component with this fix pack.
2130026

The Kofax Import Connector integrated with Tungsten TotalAgility 7.11 had security vulnerabilities using 7-Zip version 23.01.

 7-Zip is upgraded to version 24.07.

Features added

ID Description
2111573 The order of documents extracted from the portfolio PDF can be changed to ascending or the order in which the documents were imported into the portfolio PDF.
2107942 The conversion of Visio file format .vsdx is supported.
2098727 The SMTP import sources support OAuth 2.0 Client credentials for Exchange Online.
2100514

The EMLConversionEngine, HTMLConversionEngine, and MHTConversionEngine parameters are added to the KFXConverter.ini file to enhance document conversion.

Note:

  • By default, the value of these parameters is set to 1 to use the standard conversion engine. Set the value to 2 to use the new conversion engine.
  • While upgrading from previous versions of Kofax Import Connector, copy these parameters from the default.ini file to the KFXConverter.ini file.

2060318 Added support for RPMSG files. For more information see, Manage Identities in KC Plug-In Help.
1990271 Added support for polling folders from Amazon Web Services (AWS) S3 Bucket using REST protocol. For more information see, Access AWS S3 Bucket via REST in KC Plug-In Help.

Issues resolved

ID Issue Solution
2122281

KFXConverter failed to convert PDF files of version 1.6 when the third-party component reported false post-analysis errors

 Enhanced the conversion to ignore post-analysis errors.
2122144

KFXConverter failed to convert PDF files created using Libre Office 7.4 when the third-party component reported false post-analysis error.

 Enhanced the conversion to ignore post-analysis errors.
2118295

KFXConverter failed to convert PDF files of version 1.4. The following error message was displayed:

"Document Conversion failed with exit code: 1"

 Upgraded a third-party component.
2111581 Fax import took longer than expected when RightFax did not retain the DID/DNIS of the delayed faxes. The DID/DNIS of the delayed faxes are retained and the remaining faxes are imported.
2109140 Attachment names with special characters, such as a colon (:), were not displayed in the message body of the imported mail when the mail subject was used as an EML/MSG attachment name. Special characters are now supported in the attachment names.
2101418 KC Plug-In failed when two processes tried to update the log file simultaneously. The access to the shared objects (log file) is enhanced; two processes can update the same log file simultaneously.
2090881 Document conversion from VCF to TIFF/PDF failed. Upgraded a third-party component.
2090012 When the "FitTableWidthToPage" parameter was set to False, some email contents were lost during the EML to PDF conversion.

Added a new conversion engine for better results.

By default, the value of the new parameter "EMLConversionEngine" is set to 1 to use the standard conversion engine. Set the value to 2 to use the new conversion engine.

Note:

While upgrading from previous versions of Kofax Import Connector, copy this parameter from the default.ini file to the KFXConverter.ini file.

Features added

ID Description
2095226 VRS version 5.3.0.2 is supported.
2088025

PDF upscaling or downscaling is supported using VRS. The following parameters are added to set the minimum and maximum PDF page dimensions (height and width) for scaling:

  • Maximum Resize Height: The maximum height of the PDF page to which the PDF is downscaled.

  • Maximum Resize Width: The maximum width of the PDF page to which the PDF is downscaled.

  • Minimum Resize Height: The minimum height of the PDF page to which the PDF is upscaled.

    Note: The value should be less than the Maximum Resize Height value.

  • Minimum Resize Width: The minimum width of the PDF page to which the PDF is upscaled.

    Note: The value should be less than the Maximum Resize Width value.

    • These parameters are available under the PDF Scale To section in Import settings > VRS Settings > VRS parameters.

Note:

  • To scale to the maximum page size, the maximum resize width and height cannot be '0'
  • To scale to the minimum page size, the minimum resize width and height cannot be '0'.
  • The aspect ratio of the output file is maintained based on the input file.
2085158 MS Graph supports Microsoft 365 Government Community Cloud (GCC) High endpoint URLs.

Issues resolved

ID Issue Solution
2101817 Unable to add the MS Graph import connector to Message Connector passive inputs when the "Resource Owner Password Credentials (Deprecated)" grant type was used. Fixed the issue with MS Graph mailbox to support the "Resource Owner Password Credentials (Deprecated)" grant type.
2099105

Document conversion failed with an error message similar to the following when unknown tags were detected:

Convert: Unknown field with tag 32934 (0x80a6) encountered. `TIFFReadDirectory' @ warning/tiff.c/TIFFWarnings/964.

 Unknown tags are ignored and listed as warnings in the log file.

Feature added

ID Description
2095207 Acro form PDF files are supported for conversion.

Issues resolved

ID Issue Solution
2095032 Document field mapping was not saved and removed after the service restart. Now, document field mapping is saved.
2094104

Sometimes, email import failed using MS Graph, and an error message similar to the following was displayed:

"The message has no content"

Functionality is updated to verify if there are any attachments in an email for import.
2085207 The Message Connector configuration tool failed due to a time-out error. The default time-out value has been increased.
2083525 KC Plug-In Help did not contain information about the maximum document size allowed for web service input. KC Plug-In Help is updated to add the maximum document size limit for web service input.
2067117 After installing Kofax Import Connector 2.10.0 fix 19676, the logos were missing in the PDF post-conversion. Enhanced the functionality to retain PDF logos post-conversion.

known issue

ID Description
2101817 Unable to add the MS Graph import connector to Message Connector passive inputs when the "Resource Owner Password Credentials (Deprecated)" grant type is used.

Applies to

This fix pack is cumulative and includes the features added and issues resolved in previous Kofax Import Connector 2.11.0 fix packs.

Apply this fix pack to update any of the following versions:

Files included

This fix pack includes the following files.

File name Version
KCPlugin-{FILE_VERSION}.msp version {FILE_VERSION}
KCPlugin-{FILE_VERSION}.bat NA
MC-{FILE_VERSION}.msp version {FILE_VERSION}
MC-{FILE_VERSION}.bat NA
ReadMe-KofaxImportConnector-2.11.0.11.htm NA

Install this fix pack

For best results, install the fix pack during off-peak processing hours.

  1. Verify that the following applications/services are not running.
  2. Extract the contents of the .zip file on the computer where Kofax Import Connector is installed.

  3. Run MC-{FILE_VERSION}.bat and follow the on-screen instructions.

  4. On the computers where KC Plug-In is installed:

    1. Close Kofax Capture Administration.
    2. Run KCPlugin-{FILE_VERSION}.bat and follow the on-screen instructions.
  5. Restart any applications or services that were stopped prior to installing the fix pack.
  6. Verify that the KC Plug-In and the Message Connector services are running.

Remove this fix pack

For best results, remove the fix pack during off-peak processing hours.

  1. Verify that the following applications/services are not running.
  2. To uninstall Message Connector:
    1. In Control Panel, select Programs and Features > View installed updates.
    2. On the list of updates, in the Name column, select MC fix pack MC-{FILE_VERSION}.
    3. Right-click and select Uninstall.
  3. To uninstall KC Plug-In:

    You cannot uninstall the fix pack for KC Plug-In. You must uninstall Kofax Import Connector and install it again without the fix pack.

  4. Restart any applications or services that were stopped prior to removing the fix pack.

Additional information

2198391

To convert an MHTML file to HTML, do the following.

  1. Open the KFXConverter_Default.ini file in an editor.

    The KFXConverter_Default.ini file for the first instance of Message Connector is available at C:\Program Files (x86)\Kofax\KIC-ED\MC\bin\KFXConverter.

  2. Copy the "UseAutoDetectedEncoding=true" and "EnableIntermediateHtmlSave=false" parameters from the [HTML2PDF] section.
  3. Paste the parameters under the [HTML2PDF] section in the KFXConverter.ini file available at C:\Program Files (x86)\Kofax\KIC-ED\MC\bin\KFXConverter.

  4. Configure the following parameters under the [HTML2PDF] section:

    • Set the value of the EnableIntermediateHtmlSave parameter to true.
    • Set the value of the FitTableWidthToPage parameter to true.
  5. Save the KFXConverter.ini file.