Tungsten Automation

Kofax PSIsafe Desktop 12.2.0 Fix Pack 2

Build date: March 18, 2024

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Use is subject to license terms.

Introduction

You can install Kofax PSIsafe Desktop 12.2.0 fix pack 2 to resolve the issue listed below.

If you need to perform a full product installation, see the Kofax PSIsafe Desktop Installation Guide for instructions.

Issue resolved in this fix pack

ID Issue
2093070 PSIsafe Desktop client reached the maximum number of SQL connections and subsequent connection attempts failed.

Issues resolved in previous fix pack

Fix Pack 1

ID Issue
2000782 Resolved an issue opening Microsoft Outlook MSG files from PSIsafe.
1989003 Resolved a login issue that required a restart of all PSIsafe-related services.
1986155 The edit function did not correctly create a version zero of an edited file.
1984376 File uploads failed in certain conditions.
1984371 A PSIsafe login via Windows domain credentials became nonfunctional after performing an upgrade.
1983155 The PSIsafe server became nonfunctional after performing an upgrade.
1983073 The "Export Cabinet Directory Structure" feature did not export files in certain conditions.
1977449 Imageman Annotations did not save for certain images.
1971533 Document name and title could not be edited after dragging an email from Microsoft Outlook to PSIsafe.
1703060 Email attachments could not be dragged and dropped from Microsoft Outlook to PSIsafe after the May 2023 Microsoft Office 365 update.

Applies to

Deployment Details

Files included

This fix includes the following files:

File name Version Note
KofaxPSIsafeDesktopInstall-12.2.0.2.ZIP 12.2.0.2.0.1222 Full Product Installer
KofaxPSIsafeDesktopMSI-12.2.0.2.ZIP 12.2.0.2.0.1222 Full Product Installer
KofaxPSIsafeDesktopUpdate-12.2.0.2.ZIP 12.2.0.2.0.1222 Updater
KofaxPSIsafeServerx86Install-12.2.0.2.ZIP 12.2.0.2.0.1222 Full Product Installer
KofaxPSIsafeServerx86MSI-12.2.0.2.ZIP 12.2.0.2.0.1222 Full Product Installer
KofaxPSIsafeServerx86Update-12.2.0.2.ZIP 12.2.0.2.0.1222 Updater
ReadMe-KofaxPSIsafeDesktop-12.2.0.2.htm N/A

Full product installation

Follow this link for the PSIsafe Desktop server and client installation documentation: Kofax PSIsafe Desktop Installation Guide.

Install this fix pack

Update Kofax PSIsafe 32-bit server (on-premise)

  1. On the client machine, close all PSIsafe applications.
  2. Create a backup copy of the current Kofax PSIsafe Server version to be replaced. The default path is:

    C:\Program Files (x86)\CNG\CNGServer\
    C:\Program Files (x86)\CNG\CNG-SAFE\

  3. Create a backup copy of the current Kofax PSIsafe SQL Server Database. The default database name is CNG_Main.
  4. Extract KofaxPSIsafeServerx86Update-12.2.0.2.ZIP to a location on the machine.
  5. Right-click the KofaxPSIsafeServerx86Update-12.2.0.2.exe, and select Properties. If there is an Unblock check box, select it and click OK.
  6. Run KofaxPSIsafeServerx86Update-12.2.0.2.exe with administrator permissions and follow the on-screen instructions to complete the installation.

Update Kofax PSIsafe 32-bit client (on-premise and cloud)

  1. On the client machine, close all other applications before performing an update.
  2. Create a backup copy of the current Kofax PSIsafe Desktop client version to be replaced. The default path is

    C:\Program Files (x86)\CNG\CNG-SAFE

    Save the copy to a separate, safe location.
  3. Extract KofaxPSIsafeDesktopUpdate-12.2.0.2.ZIP to a location on the machine.
  4. Right-click the KofaxPSIsafeDesktopUpdate-12.2.0.2.exe and select Properties. If there is an Unblock check box, select it and click OK.
  5. Run KofaxPSIsafeDesktopUpdate-12.2.0.2.exe with administrator permissions and follow the on-screen instructions to complete the installation.