On rare occasions PaperPort may not start properly, it might crash or hang (get into a loop) after some but not all of the thumbnails having been displayed in Desktop view. A utility exists to help you identify and remove items in your PaperPort folder structure whose access can make the application unstable.
Identify problematic items as follows:
Select the Search my PaperPort folders for problem files that can be responsible for hangs or crashes option and click OK. This opens the PaperPort Folder Content Analyzer dialog box.
Note
Alternatively, select Remove PaperPort meta-data files from my PaperPort folders to clean files from unnecessary and possibly sensitive information.
Choose the Show only processing failures option to include only problematic items in the processing log. Click Start to start the analysis. You can suspend or abort the process at any time by clicking Stop. Click the Save Log button to export processing log content into an XML document for offline analysis.
Check the processing log (Status Report window) for recommended and/or necessary actions to take for files found to be likely to cause PaperPort crashes or hangs.
Click the Collect Files button to open the Collect Files dialog box. It displays the list of problem files. Click Collect to move listed files to a specified destination folder, preferably outside of your PaperPort Desktop folder structure, where a summary document is also created.