How to submit a support request on behalf of your customer
- In the customer's Printix Administrator, open the Support page.
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Fill out the form.
To help us investigate and reproduce the issue, include as much detail as possible, such as:
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The name of the involved user, computer, printer, and print queue.
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Can the issue be reproduced, or does it happen randomly?
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When did the issue occur?
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Select
Send.
Update notifications are sent through email. If you do not receive notifications, ask your internal IT department or service provider to assist you.
After the support request is opened, you can subsequently add attachments, such as images to the confirmation email you receive from Product Support.