Contacting ReadSoft Support

• Which version of DOCUMENTS are you using? Find out in advance by selecting Help > About DOCUMENTS.

• What kind of PC are you running DOCUMENTS on?

• What operating system are you using?

• Is DOCUMENTS running in a network, or only on one workstation?

• What scanner and scanner card are you using (if any)?

• Has your DOCUMENTS installation been customized? Are you using VBA or other external code?

• Provide system information.

• If you are processing invoices: Which country profile are you using? To find out, check the Country and Version settings in the General settings of the Invoice profile dialog.
   

• What were you doing when the problem occurred?

• Which module were you running when the problem occurred?

• What are the settings in the production task specification? If you were running the Invoice Verifymodule, what were the job description settings?

• What kind of documents are you processing?

• Has the error occurred before? If so, was it reported?

• Describe the error. What steps led up to it? Was there any unusual condition such as a power failure or network disturbance?

• What happened? Did DOCUMENTS crash? Stop responding? Display an error message or code (and if so, which one)?

• Can the error be recreated?

• Can you still use DOCUMENTS? Have you found a temporary solution to the problem?
   

When you have problems or questions, contact your local distributor first.

ReadSoft’s distributors have both the training and experience in DOCUMENTS support. In addition, each installation is unique and your distributor has knowledge about your particular installation and how you use it.

If your local distributor is unable to assist you, or if you purchased DOCUMENTS directly from a subsidiary or head office, contact Technical Support in your area.