Contacting ReadSoft Support

Try to use the troubleshooting information in this help file to solve the problem.

Make sure that the network is up and running and that all network drivers are installed.

Prepare yourself for the questions listed below. Print and save system information, which contains answers to some of them. If an Entrance module crashed, a crash dump is also very useful.

Which version of Entrance are you using? Find out in advance by selecting Help > About Entrance.

What kind of PC are you running Entrance on?

What operating system are you using?

Is Entrance running in a network, or only on one PC?

What scanner are you using?

What scanner card are you using?

Which country profile are you using?

Are you using VBA or other external code?

Which Entrance module were you running when the problem occurred?

What kind of documents are you processing?

Has the error occurred before? If so, was it reported?

If you were running one of the production modules, what were the job description settings for that module? Were you running a predefined job?

Describe the error. What steps led up to it? Was there any unusual condition such as a power failure or network disturbance?

What happened? Did Entrance crash? Stop responding? Display an error message or code (and if so, which one)?

Can the error be recreated?

Can you still use Entrance ? Have you found a temporary solution to the problem?