Make sure that the network is up and running and
that all network drivers are installed.
Prepare yourself for the questions listed below.
Print and save system information,
which contains answers to some of them. If a Kofax ReadSoft Invoices module crashed, a crash
dump is also very useful.
Which Kofax
Invoice Automation module were you running when
the problem occurred?
What kind of invoices are you processing?
Has the error occurred before? If so, was it reported?
If you were running one of the production
modules, what were the job description settings for that module?
Were you running a predefined job?
Describe the error. What steps led up to it? Was
there any unusual condition such as a power failure or network
disturbance?
What happened? Did Kofax
Invoice Automation crash? Stop responding? Display
an error message or code (and if so, which one)?
Can the error be recreated?
Can you still use Kofax
Invoice Automation ? Have you found a temporary
solution to the problem?
How to reach us
When you have problems or questions, contact
your local distributor first.
Since each scanner installation is unique, contact your local distributor
first. If your local distributor is unable to assist you, contact your
Kofax representative.