SafeCom G4 Server 10.7.0 Fix Pack 3

Build date: October 10, 2024

Introduction

Install SafeCom G4 Server 10.7.0 Fix Pack 3 to get critical fix for request redirection. The fix impacts SafeCom Unified Client installations. It is highly recommended to use SafeCom HP Unified Clien 5.10.0 Fix pack 5 together with this version of G4 server.

Note: SafeCom G4 Server 10.7.0 Fix Pack 3 can be installed on clean machines or as an upgrade of earlier versions

If you need to perform a full product installation, see the SafeCom G4 Server Administrators' Guide for instructions.

Issues resolved in this fix pack

ID	Issue	Solution
433625	SF 32055372 - CI_RESERVE_TRACKING_REQUEST is not managed properly due to redirection of the request from device home server to user home server. The unexpected response from G4 server causes endless loop in HP Unified Client.	The home servers of the device and the logged-on user might be different. The requests are received by the device home server and redirected to user's home server in such cases. Those systems are impacted that have mixed fleet of devices and there are embedded or Device Server controlled printers besides HP Unified Client. The fix is related to the version number of the redirection channel between the two home servers. The highest supported version number is used from this release.

Issue

Solution

433625

SF 32055372 - CI_RESERVE_TRACKING_REQUEST is not managed properly due to redirection of the request from device home server to user home server. The unexpected response from G4 server causes endless loop in HP Unified Client.

The home servers of the device and the logged-on user might be different. The requests are received by the device home server and redirected to user's home server in such cases.

Those systems are impacted that have mixed fleet of devices and there are embedded or Device Server controlled printers besides HP Unified Client.

The fix is related to the version number of the redirection channel between the two home servers. The highest supported version number is used from this release.

Issues resolved in previous fix packs

Fix Pack 2

ID	Issue	Solution
328802	Support IPP Authentication.	Safecom Administrator allows entering the IPP username and password in the Property dialog of devices. It can be set for both new or already registered devices. The authentication parameters are stored in the SafeCom database in secure manner. If the authentication is not configured on the a device then the fields can be empty.Whenever the IPP authentication settings change on the device the device properties must be updated in SafeCom Administrator. SafeCom service performs the authentication when printing a job starts. The necessary credential is also passed to Print Client when it is needed that can also perform the authentication when it is required
95087	Unable to run the "Redact user data", so unable to create a user that has been deleted.	The fix has been integrated from 10.530 release of the software. The timeout parameter of update queries had been increased.
194856	G4 10.7 - Login delay and missing documents	Optimizing the discovery of print engines at login time and defore collecting the user's job list..

Issue

Solution

328802

Support IPP Authentication.

Safecom Administrator allows entering the IPP username and password in the Property dialog of devices. It can be set for both new or already registered devices. The authentication parameters are stored in the SafeCom database in secure manner.

If the authentication is not configured on the a device then the fields can be empty.Whenever the IPP authentication settings change on the device the device properties must be updated in SafeCom Administrator.

SafeCom service performs the authentication when printing a job starts. The necessary credential is also passed to Print Client when it is needed that can also perform the authentication when it is required

95087

Unable to run the "Redact user data", so unable to create a user that has been deleted.

The fix has been integrated from 10.530 release of the software. The timeout parameter of update queries had been increased.

194856

G4 10.7 - Login delay and missing documents

Optimizing the discovery of print engines at login time and defore collecting the user's job list..

Fix Pack 1

ID	Issue	Solution
1994902	The two Secondary SafeCom servers were consuming a large amount of memory, up to 32GB of RAM.	Managing termination of connections is modified due to 3rd party component update.
1986458	Credit schedules were not working if GroupID had 5 digits.	Constraints for input parameters are fine tuned.
1978456	Reading the charging scheme intermittently caused number format exception at client side.	Locale independent number conversion is introduced.
1968874	scAdministrator - User prevent login setting was not correct on the SECONDARY server.	Primary and secondary server roles are synchronized at the database level.
1966291	The G4 10.7 Web Interface SSO failed if users homed by Secondary servers (Required botd G4 Server and Web Interface updates).	Fine tuned Kerberos configuration. Modified communication protocol between Web Interface and G4 server.
1951560	If FQDN was used, users were not able to release documents when not on the users homed server.	Enhanced name resolution of print engines when the user's print job list is collected.
2038769	Updated SafeCom Web Interface Administrators' Guide.	Added documentaion on Configure constrained or resource-based constrained Kerberos delegation.
1997176	OLE DB Driver 19 did not work when following tde instructions if using G4 10.7	Further details about DB driver usage and configuration were added to the SafeCom G4 Administrators' Guide.

Applies to

This fix pack is cumulative and includes the resolved issues released in previous SafeCom G4 Server 10.7.0 and SafeCom Print Client fix packs.

Apply this fix pack to update any of the following versions:

SafeCom G4 Server 10.6.0 and its Fix Packs
SafeCom G4 Server 10.7.0 and its Fix Packs

Files included

This fix pack includes the following files.

File name	Version
SafeComG4_Server_x64_build_10.7.0.0.0.315.exe	10.7.0.315
SafeComG4_Server_x64_patch_10.7.0.0.0.315.exe	10.7.0.315
SafeComG4_Tools_x64_build_10.7.0.0.0.315.exe	10.7.0.315
ReadMe-KofaxSafeComG4Server-10.7.0.3.htm	N/A

Install this fix pack

For best results, install the fix pack during off-peak processing hours. Each installer can be used for clean install or upgrade of previous versions.

Remove this fix pack

For best results, remove the fix pack during off-peak processing hours. For product uninstallation, see the SafeCom G4 Server Administrators' Guide for instructions.