Monitoring watching jobs

ShareScan provides a web interface for authorized users to follow up on the states of jobs without having to directly rely on the ShareScan administrator.

The tool displays a list of jobs for

watch folders
watched email inboxes
MFP devices - both online and background scan jobs.

Configure Job monitoring in the ShareScan System Settings page. The Job Monitor section offers the following controls:

Setting	Description
Enabled	Click Yes to enable the job monitoring functionality.
Administrator / security group name	Designate a security group as Job monitor administrators. Use the syntax: `MachineName\GroupName` or `DomainName\GroupName`. It is highly recommended to specify a group here to prevent uncontrolled job access.
Client credential type	Choose from the following: Windows (Kerberos): supports Internet Explorer 7 or above, or the latest Chrome version. NTLM: supports the latest versions of Firefox, Chrome, Opera and Safari.
Page expiration time	Set this value in milliseconds.
Use HTTPS	Choose Yes for HTTPS communication. The prerequisite of HTTP usage is that you have a valid certificate that allows for server authentication and complies with your company's policies and practices.
Certification thumbprint	Specify a certification thumbprint for HTTPS usage. In case a valid certificate is already bound to the port specified below, you can leave this field empty. To verify this, simply start the Command Prompt (cmd) and use the following command: `netsh http show sslcert ipport=0.0.0.0:8800` (if you have changed the default port, use your own port number). This lists all certificates bound to this port: the IP: Port field should list the current port, and the Certificate Hash field should show the proper thumbprint. How to access the thumbprint of a certificate: Start the Microsoft Management Console (type mmc into the Run/Command Prompt field). Go to its File menu and choose Add/Remove Snap-in, and select Certificates in the Available Snap-ins list. Click Add and then select Computer account in the next dialog window and click Finish. Select Certificates (Local Computer) and open a certificate to verify its thumbprint. It is shown in the Details tab, at the bottom of the list.
Webserver port	Specify listening port for the Job monitor web server. Default: 8800.

You can access the Job Monitor interface in a web browser via the URL: [manager pc name]:8800/jobmonitor.

The Administration Console gives you shortcuts to monitor

MFP scan jobs (for all users): right-click a device under Devices and click Job Monitor.
folder and email inbox watchers (access shortcut from right-click menu).

Use the Job Monitor in case one of your files has not been processed (properly).

Open the Job Monitor
Select the entry in the table
Click the link in the Status column. Processing steps and errors are listed here.

To resolve an error you can:

Cancel the job. This sets the job state to 'complete' without output.
Restart the job. The file gets unlocked and is transferred back to the monitored location, ready to be processed again. For email inbox watching jobs, the Restart option is only available if the email server is configured to keep the email messages on the server.

Note:

To create a certificate for testing/demonstration purposes, it is recommended to use the Makecert.exe tool (available from the Microsoft Developer Network).