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Kofax eCopy ShareScan 6.5.0 Fix Pack 3

Build Date: June 27, 2022

© 2022 Kofax. All rights reserved.
Use is subject to license terms.

Introduction

Install Kofax eCopy ShareScan 6.5.0 Fix Pack 3 to ensure the compatibility with Fujifilm devices with newer firmware and Embedded Web Browser version 5, and to resolve the issues listed below.

Note: Kofax eCopy ShareScan 6.5.0 Fix Pack 3 requires Kofax eCopy ShareScan 6.5.0 installation. For details on product installation, see Kofax eCopy ShareScan Installation Guide for instructions.

Issues Resolved in This Fix Pack

1818576: With Cost Recovery Service configured with protocol version 1, 2, or 3, the users could experience a delay of 10 or more seconds, depending on the scanned page count, before they could finish the workflow on the Redirect screen.
1817137: B4 paper size did not appear among input paper sizes when using Fujifilm devices.
1811610: Request to update the Microsoft.AspNetCore.Authentication.JwtBearer library to improve security vulnerability.
1811590: Using Fujifilm devices, rotation issues occurred when scanning from the glass or single-sided pages from the ADF.
1810533: When importing devices from CSV files, ShareScan could not add devices whose vendor was specified as Fujifilm.
1807518: Request to support Fujifilm devices with updated firmware and Embedded Web Browser version 5.
1802438: Scanning timeout error occurred intermittently when scanning large PDF files on ScanStation devices configured with the Scan to eCopy driver.

Issues Resolved in Previous Fix Packs

Issues Resolved in Fix Pack 2

1791247: 'Unable to connect to the Exchange server' error occurred when using Exchange Mail connector configured with LDAP / Exchange Web Services protocols and the Exchange Online server.
1779999: The Notification service configured with Microsoft 365 or Google SMTP server could not be used in certain circumstances.
1779824: 'This device cannot communicate with the ShareScan Manager' error occurred at the device when the device (model) name contained special characters (such as a colon).
1779823: Request to support Xerox devices only with third-generation browsers.
1779335: Login issue occurred in connectors configured with modern authentication in certain cases.
  Certain users could not log in to connectors configured for modern authentication if their data was not stored in the default user container for Active Directory (CN=Users,DC=<domain>,DC=com).

Issues Resolved in Fix Pack 1

1759394: In some cases, licenses expired 30 days after an upgrade to eCopy ShareScan 6.5 was performed.
1759162: Token Vault login issue in certain cases.
 

Certain users could not log in to Token Vault if they did not have the necessary permissions for the following Active Directory container or if this container did not exist:

CN=Users,DC=<user's domain name specified on the Token Vault login page>,DC=com

To solve this issue, perform the following configuration steps:

  1. Add the "DirectoryAccess" and "Domains" sections before the "Logging" section, as in the example below, in the Token Vault appsettings.json file to specify the domain settings to be used for validating the user belonging to different domains at the login.

    Domain settings:

        Name:          Name of the domain specified by users on Token Vault login screen.

        BaseDN:       Base DN or context to be used for validating user.

        UserName:   Name of the user to access the directory service for user validation.

        Password:     Password of the user to access the directory service.

    UserName and Password are only required when users has no permission to access the container specified in BaseDN setting.

    If Token Vault users belong to different domains, you should specify new domain settings section for each domain.

    An example for 3 domains:

    "DirectoryAccess": {
    "Domains": [
        {
            "Name": "first",
            "BaseDN": "CN=Users,DC=first,DC=domain,DC=com"
            "UserName": "john.doe",
            "Password": "Pwd19_20"
        }, 
        {
            "Name": "other.domain.com",
            "BaseDN": "DC=other,DC=domain,DC=com",
        },
        {
            "Name": "other2.domain.com",
            "BaseDN": "DC=other2,DC=domain,DC=com",
        },
    ]
}
  2. Restart Token Vault Windows service.
1759000: The Email inbox watcher via IMAP did not process emails with embedded file resources.
1738561: Request to update the Log4j library to fix the following security vulnerabilities: CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, CVE-2021-44832.
1639083: Request to support Fujifilm devices for use with Kofax eCopy ShareScan.

Applies To

This fix pack is cumulative and includes the resolved issues released in previous Kofax eCopy ShareScan 6.5.0 fix packs.

You can apply this fix pack to update any of the following versions:

Files Included

This fix pack includes the following files:

File name Version
ShareScan\ShareScan6.5.0.3_HF12509.exe 6.5.11135.12509
TokenVault\TokenVault3.6_HF21004.exe 3.6.11130.21004
ReadMe-KofaxeCopyShareScan-6.5.0.3.htm N/A

Install This Fix Pack

Use the following procedure to install the fix pack.

Note: For best results, install the fix pack during off-peak processing hours.

  1. Extract the contents of Kofax_eCopyShareScan-6.5.0.3.zip on the computer where Kofax eCopy ShareScan 6.5.0 is installed.
  2. To install the fix pack, launch the executable from the ShareScan folder.
  3. Follow the instructions on the installer screens.
  4. When prompted that the installation is finished, click Finish.

If you have Kofax Token Vault 3.6 component installed:

  1. Extract the contents of Kofax_eCopyShareScan-6.5.0.3.zip on the computer where Kofax Token Vault 3.6.0 is installed.
  2. To install the fix pack, launch the executable from the TokenVault folder.
  3. Follow the instructions on the appearing installer screens.
  4. When prompted that the installation is finished, click Finish.