Troubleshooting tips

Problem Solution
If the All Pages button is clicked and if the Read Barcode button is clicked, then the application reads only the current document and does not read barcodes for all the pages. The All Pages option takes affect only with such options as Deskew, Despeckle, Rotate and other options from the Advanced Image Toolbar. This option does not influence on the Read Barcode option.
If a barcode is inside a gray-textured background it is not read by the application. For example:
The application cannot read barcodes with the textured background.
A barcode is not properly read. Make sure that Barcode read options are specified correctly. The Minimum length of a barcode must be between 1 and 63 and less than the Maximum length of a barcode. For more information, see Barcode Options dialog box (1D).
If you use the AutoCapture Scripting functionality and the used script has a message box or any other windows that pop up, the QuickCapture Pro hangs. This is because QuickCapture Pro is running as a service and cannot handle pop-up windows that are going to be shown on the AutoCapture side. Until these pop-up windows are not clicked, the QuickCapture Pro does not react and seems to be hanging.