Resolved issues

This topic describes issues that are resolved in Kofax Import Connector 2.10.0.

KIC cannot connect to RightFax server using COM API

1682881: If the secure TCPIP was enabled on the RightFax server and the value of HKLM\SOFTWARE\Classes\RighFax\Server\RPCSecure registry key was set to 1, Kofax Import Connector could not connect to the RightFax server using the COM API.

Error while searching destinations

1682295: Searching for a destination using Ctrl+F in the destination list resulted in the following error:

object reference not set to an instance of an object

C# compiler errors not logged

1681222: Instead of C# compiler errors, blank lines were logged in the KIC-Connecter0.log file when the batch naming script failed to compile.

KC Plug-In produced a large number of log files

1680354: KC Plug-In produced too many log files with the default logger.config file, which caused disk space issues.

JPG to TIFF conversion

1675704, 1671596: For Kofax Import Connector version 2.9.0.1, 2.9.0.2 and 2.9.0.3, a certain JPG file was converted to a blank TIFF file.

Opening the Plug-in configuration by a non-admin user

1670123: The KC Plug-In configuration could not be opened by a user that was not part of the Administrators group.

Conversion to a 300 DPI TIFF file

1660403: A TIF file could not be converted to a 300 DPI TIF file.

MS Graph connection with proxy

1651010: An MS Graph connection configured along with the proxy settings was not working.

Connection not closed when errors in polling messages

1647462: Message Connector did not close the connection when there were errors in polling messages from an IMAP server. As a result, all available dynamic ports were consumed, which led to port exhaustion.

Polling messages from a shared mailbox

1646749: Using MS Graph, the multiple instance mode did not work when polling messages from a shared mailbox.

Data loss error not displayed

1646007: Although a specific PDF file was converted with data loss, no error was displayed in the Message Connector Monitor.

Conversion issue with portfolio PDF

1643674: Document conversion failed if an attachment to the portfolio PDF had special characters in its name.

Accessing the Message Connector Monitor via Start menu

1643231: The Message Connector Monitor URL used localhost instead of the computer name when accessing the Message Connector Monitor via the Windows Start menu.

Dollar symbol changed to UK pound symbol during XLS conversion

1643005: When an .XLS (Excel 97-2003) file containing US dollar symbols ($) was imported into Kofax Capture via Kofax Import Connector, the US dollar symbols changed to UK pound symbols (£).

Buffer size for SMTP passwords

1640179: The buffer size for SMTP passwords in Message Connector was very small and resulted in errors while importing.

HEIC to PDF conversion issue

1635145: When a HEIC file was converted to a PDF file, the resultant PDF was excessively large.

Message Connector stopped polling

1631219: Message Connector unexpectedly stopped polling the mailbox for approximately 10 hours.

KfxImportFolderName message field issue

1625987: The KfxImportFolderName message field returned the wrong folder structure for MS Graph mailboxes.

Incorrect message field value for MSGraph import

1619631: The value of the KfxRoutingNumber message field was wrong when the user switched from EWS to MS Graph protocol.

Specific Word document conversion failure

1616126: Specific Word documents could not be converted to PDF or TIFF and failed with the following error:

Document Conversion failed with exit code 1

OAuth token refresh failed for MS Graph

1611020: The automatic token refresh for MS Graph failed when using a proxy server. This issue caused passive input to stop working and no messages were imported.

Specific EML conversion failure

1606849: Specific EML files could not be converted using the "Standard" option for "PDF to PDF/A conversion engine" in Message Connector Configuration.

Specific PDF normalization issue

1604342: Specific PDF files could not be normalized to PDF/A and resulted in an error.

Connection failure using Proxy server with MS Graph

1603681: When a proxy server was configured in the Message Connector Configuration, the connection to a mailbox with MS Graph failed.

Conversion issue with some EML files

1601344, 1595770: Some EML files received via Gmail were not converted successfully.

MC_H323.exe issue with the ptlib.dll

1596439: MC_H323.exe (H.323) did not work with the ptlib.dll file.

Issue with dot in attachment file name

1595744: The PDF attachment having dot "." in the file name could not be converted to TIFF.

Issue when adding rules

1591617: An exception occurred after creating a rule in KC Plug-In if "Add Rule" was clicked again without selecting anything.

RelativeImageFilePath issue

1579117: The RelativeImageFilePath option did not work when the value contained a single dot.

Documentation issues

The documentation was updated for the following issues:

  • 1681899: The character limitations in passwords.

  • 1654699: Description for the TryFlatteningXFAWithoutALC parameter.

  • 1604175: Support for HEIC images.