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Known issues

This section contains information about potential issues you may encounter while installing and using Kofax Power PDF 5.1.0 and earlier versions. Workarounds are provided, when applicable. ID numbers are listed in descending order.

ID Title Description Workaround
Common issue Advanced Edit poor conversion When using the Advanced Edit feature, note that converting an Image PDF or a Searchable PDF file may result in poor quality. Image PDF and Searchable PDF files require OCR (Optical Character Recognition) in order to be processed by Advanced Edit. You can convert these types of PDF files to their native format (either through the Convert button or from Convert Assistant) to generate an editable document type. Then open the resulting document in a program such as Microsoft Word or Excel to perform advanced editing.
Common issue PDF open/viewing association During the uninstallation process for Power PDF, the PDF file open/viewing association may be altered or removed. After the installation is complete, you can repair/reinstall your third-party PDF software to re-establish the PDF file open/viewing association.
Common issue Viewing PDFs / Internet Explorer If other Kofax PDF products are uninstalled after Power PDF is installed, the viewing of PDF documents in Internet Explorer will no longer work until it is registered again. To re-register the PDF viewer provided with Internet Explorer, you can use the Options dialog box in Power PDF.
2099541 Pictures inserted in Arabic document have a wrong border When inserting a picture into an Arabic document, Power PDF displays the border with handlers misplaced.  
2073526 Windows 365 OpenGL ES2 detection issue Power PDF running on Windows 365 cannot detect the OpenGL ES2 support. When inserting a 3D object, Power PDF displays an error message and cannot render the object correctly.  
2072113 Incorrect conversion of Arabic text Using the Edit > Convert to editable tool in documents with Arabic text results in poor conversion quality. Use the Edit > Edit Text command instead.
2040593 Incorrect Arabic PDF-DOCX conversion in Word Arabic OCR in Word has poor quality with the File > Open PDF command, due to technology limitations. Use the Kofax PDF > Open PDF/XPS command instead.
1796107 Help content navigation does not work in the French Help Table of contents (TOC) titles do not expand in the French localized version of the Power PDF Help. If a TOC title does not expand on clicking, try other titles below that may respond. After this, return to the title that did not respond earlier and try again.
1781103 iManage Work integration in Outlook does not work When using iManage Work Desktop 10.5 or 10.6 with the Power PDF add-on for iManage 10, the Create PDF and Open with Convert Assistant commands fail on the Outlook integration Work panel. Set the following registry key to Enabled, which turns on WebView2 for the Work panel and fixes the issue.
Location: HKEY_CURRENT_USER\Software\iManage\Work\10.0\Client
Name: EnableWebView2WorkPane
Type: REG_DWORD
Value: 1
0 Disabled (Default)
1 Enabled
1729705 Power PDF printer driver does not convey Author, Subject and Title information with macros When printing with the Power PDF printer driver, the Author, Subject, and Title macros set in the Watermarks / Headers and Footers Controls dialog box have no impact on the PDF output. To make the Author, Subject, and Title macros work, use the Export command in Power PDF or use Create PDF.
1575920 Issue with installation completion message When using the msiexec.exe tool to install a Power PDF Advanced package prepared with the Customization Kit, the message completing the installation might not appear.  
1459073 Error when selecting from Quick Access Toolbar This issue can occur if EMC Documentum 7.1 is installed with Power PDF Advanced (Non-Volume build), and you add Open and Save EMC Documentum commands to the Quick Access Toolbar. Clicking Open from Documentum on the Quick Access Toolbar results in the following error message: Load JVM DLL Failed on LoadLibrary. Copy MSVCR100.dll into the Windows\SYSWOV64 folder. This requires administrator rights on the computer.
1414106 Send to PaperPort (PDF) fails after uninstalling Power PDF Removing Power PDF disrupts PaperPort integration in Microsoft Word. Clicking Send to PaperPort (PDF) in Word results in the following error message: Unable to print. Cannot find. Please Install it.  
1407920 Resolved Accessibility error appears in the result list Some accessibility errors are not cleared from the Accessibility Checker result list after they are fixed. Run the Accessibility check again to refresh the result list.
1406944 PAC3 PDF/UA compliance error mistakenly reported

In some cases, the following error appears when the PAC3 (PDF Accessibility Checker 3) PDF/UA compliance check is run, even though all related problems are already resolved in the Power PDF Compliance Checker.

This PDF file is not PDF/UA compliant

In general, the result of other compliance checker software products may differ from the result given by Power PDF.

  
1367580 Microsoft Word InlineShape objects do not have alternate text Empty Alt Text property fields for Microsoft Word InlineShape objects, such as pictures, are preserved during the PDF conversion in the Alternate Text property. The Kofax PDF output containing such an object with an empty Alternate Text property is not compliant with the PDF/UA standard, and it fails in the Power PDF Compliance Checker.

To resolve Alternate Text issues in Power PDF, proceed with the following:

  • Run an Accessibility check from the Power PDF Compliance panel.
  • Locate the Figure item under Figures alternate text - Failed.
  • In the results, right-click and select Set Alternate text in the context menu. The Add alternate text dialog box appears.
  • Do one of the following:
    • If the object is a design element without another purpose, select Decorative figure.
    • Otherwise, enter a proper description in the Text box for text-to-speech engines to read aloud.
1366959 Improper tags in Word cause non-compliant PDF output Inconsistent use of heading styles in Microsoft Word results in Kofax PDF output that is not compliant with the PDF/UA standard when exporting PDF documents from Microsoft Word.