Known issues

This topic contains information about potential issues you may encounter while using Printix. Workarounds are included, as applicable.

Component	ID	Description
Printix Go Xerox	546983	If the Everything else setting is locked in the Go configuration, the logged-in user gets the following error when scanning: Capture failed (Scan). Reason: Scan failed.
Printix Go Canon	514803	By default, Canon printers are unable to use the IPP and IPPS protocols. Workaround: Configure the printer to use the required protocols. See How to configure Canon printers to use IPP/IPPS protocol.
Printix Go Canon	433412	If a Canon printer is set to the Simplified Chinese language, the latin characters have spaces between them.
OmniPage	207110	While scanning a large document, OmniPage may cause the capture process to fail without displaying an error message.
Printix Client for Mac	197729	On Mac computers, the Printix Client may display a Tungsten Printix Client dialog box that says Loading. Workaround: Wait a few seconds, as the dialog box will disappear on its own.
Printix Go Brother	197424	During the installation of Printix Go Brother, the SNMP settings of the Printix Go sign-in profile are used instead of the SNMP settings of the printer. This can make the installation fail. Workaround: Do one of the following: Update the default SNMP profile to V3. Select an SNMPv3 profile when creating the sign-in profile.
Printix Go Ricoh	197245	Scanning a large document fails on a Ricoh printer if the capture process exceeds 10 minutes.
Printix Go Ricoh without Printix Client	195561	Print rules do not work with the clientless version of Printix Go Ricoh.
Sign-in with Email	N/A	The Sign-in session expired message may appear if the username and password are not entered in a timely manner, or if one or both of them are incorrect. Workaround: Close the web browser tab and try to sign in again in a timely manner with the correct username and password. If you suspect your password is invalid, select Forgot password.
Printix Go Ricoh Capture	N/A	Printix Go Ricoh Capture may fail when scanning large documents (reported with a 130-page document). This can happen if the network connection between the printer and the Printix Client computer is slow. In Printix Administrator History, you may see a message such as: Error: Capture failed (Processing and creation of PDF). Reason: Failed processing scanned files.
Universal Print	N/A	Documents submitted via Universal Print are tracked as one-page documents.
Printix Go Epson	N/A	Upon entering an invalid ID code or PIN code, the following message appears: (ec-204) Please try to reload the page or contact your administrator. Disconnecting a card reader does not remove it from the Printer properties page.
Printix Administrator (acme.printix.net/admin)	N/A	A blank screen may appear intermittently or the Printix Administrator can no longer be accessed. Workaround: Clear your browsing data.