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Unlocking databases

Use the below procedure to clear the locks in the configuration data, the production data, or both.

Before using this procedure

Instructions

  1. On the Configuration tab of the Administration module, select Administration > Unlock databases.

  2. In the Unlockthesedatabases box, select:

    • Configuration area to unlock the DOCUMENTS configuration data, except for Invoice configuration data.

    • Production area to unlock runtime data (documents, invoices, field values, etc.). FYI: Yes, this db also contains Invoice configuration data, but that is not unlocked.

    If multiple runtime systems are used, they are displayed here. Select the appropriate runtime system.

  3. Click OK.

Clearing database content

The Administration module (explains why the runtime database may become locked)

DOCUMENTS databases: Overview