Try to use the troubleshooting information in this help file to solve the problem.
Make sure that the network is up and running and that all network drivers are installed.
Prepare yourself for the questions listed below. Print and save system information, which contains answers to some of them. If a FORMS module crashed, a crash dump is also very useful.
Which version of FORMS are you using? Find out in advance by choosing Help ð About FORMS.
What kind of PC are you running FORMS on?
What operating system are you using?)
Is FORMS running in a network, or only on one PC?
What scanner are you using?
What scanner card are you using?
Are you using VBA or other external code?
Which FORMS module were you running when the problem occurred?
What kind of forms or sets are you processing?
Has the error occurred before? If so, was it reported?
If you were running one of the production modules, what were the job description settings for that module? Were you running a predefined job?
Describe the error. What steps led up to it? Was there any unusual condition such as a power failure or network disturbance?
What happened? Did FORMS crash? Stop responding? Display an error message or code (and if so, which one)?
Can the error be recreated?
Can you still use FORMS? Have you found a temporary solution to the problem?
When you have problems or questions, contact your local distributor first.
ReadSoft’s distributors have both the training and experience in FORMS support. In addition, each installation is unique and your distributor has knowledge about your particular installation and how you use it.
If your local distributor is unable to assist you, or if you purchased FORMS directly from a subsidiary or head office, contact Technical Support in your area.