Overview
The Adviser module supplies system status overview and workflow information for processed documents. Workflow administrators gain access to the Adviser module via the Adviser button in the Console Worklist.
Logging
Download log
Click Get Log to download a log file for all system processes.
Enable logging
The configuration parameter Enable logging controls whether invoice history is logged or not. This parameter must always be enabled (set to Y) if invoice document workflows should be fully supported.
Logging level
The document workflow logging level is set via the menu Logger Level drop-down menu in the Adviser main header. Select a level and click Update to set the log level.
The logging level table below shows the available logging levels. The levels are additive and include every level below them.
| Level | Debug | Info | Error | Fatal |
|---|---|---|---|---|
| Debug | Yes | Yes | Yes | Yes |
| info | No | Yes | Yes | Yes |
| Error | No | No | Yes | Yes |
| Fatal | No | No | No | Yes |
| None | No | No | No | No |
Adviser log file configuration (xml)
The Adviser logging functionality is based on an xml file. This xml file is initially created and configured during installation. The properties and parameters in the file can be changed to fit new requirements.
- Navigate to the Weblogic D4 domain directory
- Open the file log4j.xml
- Change the appropriate values to reflect you business logging requirements.
- Save the file.
Please refer to the log4j homepage for additional information and details regarding document logging.
Invoice information
The Invoice information tab shows logging information about specific invoice workflows.
Retrieve invoice log
- Open the Invoice information tab in the Adviser module
- Supply Invoice number, ID and/or Supplier Name as search criteria
- Click Find
- The available logs are shown in the invoice information table.
Version information
The Version tab shows version information about the latest installed components. This way, you can always track the PROCESSIT version installed. This information can be necessary for support cases.
In the Installation history tab segment, you can see a full history of the PROCESSIT versions that have been installed since implementing the system. You can export and customize both lists.
Health Check Dashboard
The Adviser Health Check Dashboard provides a real-time overview over active BPEL web service components system processes to see if they are active and running as expected.
The health check is based on the database table D4_HEALTH_CHECK. The table is populated during installation. The table data is then updated by a poll component every 3 minutes. This time-span is defined in the database.
Service health indicators
Active services receive a green light while services that are not running receive a red light.
Successful links to a running service show a green light. This means that the web service is active and has no issues.
Unsuccessful links to a service show a red light. This means that the web service is not running. There can be several reasons for the web service not running:
- Stopped - the service was intentionally stopped (e.g. for administrative purposes)
- Saturated - the provider agent has exhausted its resources and cannot accept any new requests
- Crashed - the service is unavailable because of an internal malfunction of the provider agent (e.g. an environmental problem)
Action for red light
A system administrator should be informed about the problem with the web service component. The administrator must restart the component via the weblogic console (check for state and health).
Workflow Process Maintenance
The Adviser Workflow Process Maintenance provides an overview over completed workflow processes and allows you to purge completed workflows.
Recovery
The Workflow Recovery tab provides an overview of workflow processes that have faults and have to be stopped or resubmitted.
Buttons
Get Log
Download log file.
Refresh Users
Refresh the list of users with information from the ERP system.
Update
Update the logging level to the selected level.