ReadSoftXBOUND

The Condition dialog

ClosedTo access this dialog:

  1. Using the XBOUND Management Center, open a console containing the SLA Report Manager.

  2. In the Console, expand SLA Report Manager and select SLA Configuration.

    (If the Console pane is not visible on the left, select View > Console view.)

  3. In the Process View pane, select a process.

  4. In the SLA Categories pane, click the link to create a new category.

  5. In the Conditions box, click +.

Use these settings to create a condition for a service level agreement (SLA) category (as part of creating an SLA category).

Conditions help you monitor the time remaining before the finish date, ensuring that you meet your SLAs. For example, you can create conditions that correspond to OK (plenty of time remains), Urgent (the finish date is approaching), and Critical (the finish date is about to pass).

Time remaining to finish date

The time remaining before the expiration date.

Display icon if time remaining is reached

Click the image to select an icon that is displayed when the specified remaining time is reached. Then the Choose Icon dialog is displayed.

Description

The description of this condition.

Activate notification

Sends email notifications when root documents fulfill the condition.

Note: You must also configure the Agent for SLA Notification to send these notifications.

Related topics

SLA Report Manager plug-in

 

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