Agent for SLA Notification

Send status messages

Email notifications are sent at the frequency specified on the SMTP mail configuration tab. The emails report the number of root documents in each SLA category condition that has Activate notification selected.

Event-driven notification

Email notifications are sent when at least one a root document meets a condition that has Activate notification selected.

When you select this option, the Check every setting appears, and you can specify how often you want the system to check.

Additional email notifications are then sent at the frequency specified on the SMTP mail configuration tab, until no more root documents meet a condition that has Activate notification selected.

SLA client, process, and process step

Select the clients, processes, and process steps that you are setting up this agent for.

Polling cycle

How often the email notifications are sent.

Priority

The priority to set in the email.

Receiver

The email address of the recipient. Only one address can be specified per subscription. If messages are to be sent to multiple recipients, make a copy of the system agent assignment and change the receiver in the copy.

Subject

Subject of the email.

Use SSL

Select this option if the email messages are to be sent via a connection secured by Secure Sockets Layer (SSL).

Sender

Email address of the sender.

Server/Port

Name and port of the SMTP server.

User

User name for the SMTP connection.

Password

Password for the SMTP connection.

Send Test Email button

Sends an email with the configured settings.

Import button

Imports settings from an XML file that was previously created using Export.

Export button

Exports the settings to an XML file. Specify the file name and location. You can then import the XML file to get the same settings. See Exporting and importing agent settings.