Transact logs
You can access Transact logs directly from the Transact server or you can download a .zip file that contains log details from the Batch Instance Management and Batch Execution Details Troubleshoot pane.
Transact server access
The dcma-all.log is helpful for troubleshooting most issues. The dcma-all.log is located in the <Transact Folder>\Ephesoft\Application\logs folder.
You can also see the date and time that the error occurred in the dcma-all.log. You can cross-reference the date and time in the dcma-all.log to the time the error appeared in the Batch Instance Manager. This ensures that you are reviewing the correct sequence of events that may have caused the error.
Increasing logging level
You can increase the logging level by updating the log4j.xml com.ephesoft logger. The default log level is ERROR; however, you can change it to INFO, DEBUG, or TRACE for more granular details.
To enable different levels of logging, see Set logs to INFO level.
Download artifacts from Troubleshoot pane
If you do not have access to the Transact server, download artifacts from the Troubleshoot pane. Select the logs you want to download. For more information, see Troubleshooting artifact collection.