Resolved issues

This topic lists previously reported issues that are resolved when you install Kofax VRS Elite 5.3.0.

This version is cumulative and includes resolved issues that were delivered in previous Kofax VRS Elite releases, including fix packs.

ID Title Solution
Resolved issues in Kofax VRS 5.3.0

1961474

Product installation folder assigned with Everyone permission

The designation of Everyone is removed from the Security tab of the Properties dialog for the Bin folder.

1813326

Some QR codes were not recognized

Support for the Kofax OmniPage CSDK bar code engine (OmniPage) is added to VRS 5.3.0, which has resolved this issue.

For details, see Kofax VRS Help.

1805032

Obsolete scanner files

The following scanners are obsolete and their corresponding .xml files are removed from Kofax VRS:

  • Avision AV188

  • Avision AV210C2

  • Avision AV220C2

  • Avision AV280

  • Avision AV320+

  • Avision AV3850SU

  • Avision AV3852U

  • Bowe Bell+Howell 1400u

  • Bowe Bell+Howell 3200

  • Bowe Bell+Howell 3210

  • Bowe Bell+Howell 3600

  • Bowe Bell+Howell 3610

  • Canon DR-1210C

  • Canon DR-2050C

  • Canon DR-5010C

  • Canon DR-6080

  • Canon DR-7080C

  • Canon DR-7580

  • Canon DR-9050C

  • Canon DR-9080C

  • Epson GT-1500

  • Epson GT-20000

  • Epson GT-2500

  • Epson GT-30000

  • Epson GT-S50

  • Epson GT-S55

  • Epson GT-S80

  • Epson GT-S85

  • Fujitsu fi-4340C

  • Fujitsu fi-4750C (Hardware)

  • Fujitsu fi-4860C

  • Fujitsu fi-5110C

  • Fujitsu fi-5120C

  • Fujitsu fi-5220C

  • Fujitsu fi-5530C

  • Fujitsu fi-5650C

  • Fujitsu fi-5750C

  • Fujitsu fi-5900C

  • Fujitsu M4097D (Hardware)

  • Fujitsu M4099D (Hardware)

  • Hitachi HT-4139-28

  • HP Scanjet 5000

  • HP Scanjet 5000 s2

  • HP Scanjet 7800

  • HP Scanjet 8270

  • HP Scanjet 8300

  • HP Scanjet 9000

  • HP Scanjet N7710

  • HP Scanjet N8400

  • InoTec Scamax 402/412

  • InoTec Scamax 422

  • InoTec Scamax 510

  • Kodak 1400u

  • Kodak 3210

  • Kodak 3610

  • Kodak i1120

  • Kodak i1200

  • Kodak i1300

  • Kodak i1405

  • Kodak i1410

  • Kodak i1420

  • Kodak i1440

  • Kodak i1840

  • Kodak i1860

  • Kodak i30

  • Kodak i40

  • Kodak i600 Series (Software)

  • Kodak i600 Series

  • Kodak i730

  • Kodak i750

  • Kodak i780

  • Panasonic KV-S2026C

  • Panasonic KV-S2028C

  • Panasonic KV-S2046C

  • Panasonic KV-S2048C

  • Panasonic KV-S3065CW

  • Panasonic KV-S3085C

  • Panasonic KV-S3105C

  • Panasonic KV-S7065C

  • Plustek SmartOffice PL3000

  • Plustek SmartOffice PL7000

  • Plustek SmartOffice PS282

  • Ricoh IS-760

  • Visioneer 9650 USB

  • Visioneer Patriot 470

  • Visioneer Patriot 680

  • Visioneer Patriot 780

  • Visioneer Strobe XP 450

  • Xerox DocuMate 152

  • Xerox DocuMate 162

  • Xerox DocuMate 262

  • Xerox DocuMate 262i

  • Xerox DocuMate 272

  • Xerox DocuMate 632

  • Xerox DocuMate 742

  • Xerox DocuMate 752

  • Xerox DocuMate 765

ID Title Solution
Resolved issues in Kofax VRS 5.2.0 Fix Pack 13

1943903 / 1942886

Grayscale/BW/Color images need to be converted to color TIFFs for export

All Grayscale/BW/Color images can now be converted to color TIFFs for export.

1943902 / 1928780 / 1925988

Scanner error codes need to be sent to Kofax TotalAgility scan stations

Error codes (paper jam, multifeed, out of paper) from Kofax VRS are now available on Kofax TotalAgility scan stations.

1943901 / 1895474

Some BMP graphic files fail to open with the Kofax VRS Test Application

You can use the Kofax VRS Test Application successfully to open BMP graphic files.

1942375 / 1939171

Some PDF files, when processed, cause Kofax VRS to become unresponsive

PDF files can be processed successfully.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 12

1942329 / 1889785

Request to render grayscale PDFs as grayscale TIFFs

You can configure Kofax VRS to render grayscale PDFs as grayscale TIFFs during import.

For details, see Rendering grayscale PDFs as grayscale TIFFs.

1942326 / 1882274

VRS Interactive Viewer was not accessible when using Kofax VRS with a limited user account

The VRS Interactive Viewer is now accessible when using a limited user account.

1929588

Scanner error codes need to be sent to Kofax TotalAgility scan stations

Error codes (paper jam, multifeed, out of paper) from Kofax VRS are now available on Kofax TotalAgility scan stations.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 11

1826568 / 1826373

Cannot activate VRS Server using HTTPS protocol

You can use HTTPS protocol to activate the VRS Server.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 10

1812148

When the Kofax VRS Test Console was used to read bar codes, the last digit was missing from the bar code value

The last digit in the bar code value is now successfully detected.

1810557

Image recognition was consuming excessive CPU and memory

Images are recognized without consuming excessive CPU memory.

1797542

During an attempt to import a corrupt TIFF image, an error message did not appear

If a corrupt TIFF image is detected, an error message is displayed.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 9

1797230

Some QR codes were not recognized

Internal bar code settings are updated to improve the reading rate.

1797222

Color 3of9 bar code was not recognized

Internal bar code settings are updated to improve the reading rate.

1760976

When using the Kodak i3450 ISIS driver to scan in B/W or grayscale mode, the list of resolution settings did not include 500 dpi

The list of resolution settings now includes 500 dpi.

1749943

After VRS 5.2.0.8 was installed in a Kofax Capture environment, a pink background appeared on imported TIF files

Imported TIFF files no longer include a pink background.

1736035

Following an upgrade to VRS 5.2.0.7 in a Kofax Capture environment, VCDemo (Kofax VRS Test Application) failed when PDF files were imported

PDF files import normally.

1734195

During an upgrade to VRS 5.2.0.7, the registry key value was not preserved for SharedLicenseServerFileUnc, which caused an error

Registry key values are preserved for SharedLicenseServerFileUnc.

1660671

Enhanced Bar Code Engine (EBC) could not read certain bar code types

Internal bar code settings are updated to improve the reading rate.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 8

1712165

Recognition Sever service was not responsive to FPS color errors in certain images in Kofax Capture

The Recognition Server service performs correctly in Kofax Capture.

1701512

Request to enable or disable EBC (Enhanced Bar Code Engine) on different workstations

The EBC (Enhanced Bar Code Engine) on different workstations can be enabled or disabled.

Perform the following to prevent VRS from getting an EBC license from the license server:

  1. Open KofaxReg.xml.

  2. Set the value for the IGNORECAPTUREEBC tag to one of the following:

    - 0: VRS gets EBC license from license server. (Default)

    - 1: VRS does not get EBC license from license server.

1697545

Driver Failure occurs with Panasonic KV-S1057 MK2 on a non-VRS source

Panasonic KV-S1057 MK2 operates normally with non-VRS sources.

1681418

VCDemo (Kofax VRS Test Application) became unresponsive while importing the second page of a PDF file

VCDemo (Kofax VRS Test Application) successfully imports multi-page PDF files.

1678384

Recognition Server service became unresponsive, due to an issue with VRS Deshade functionality in the Kofax Capture image cleanup profile

The Recognition Server service performs correctly in Kofax Capture.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 7

1650827

Multifeed image was not created when using a Kodak i3450 scanner

Multifeed images are created correctly.

1648143

Fast Scan and Scan with Preview were not displayed for UNC paths

Fast Scan and Scan with Preview are enabled for UNC paths.

1631516

Incorrect mapping of Scanner Maximum page size with Fujitsu fi-7900 and fi-7800

Scanner Maximum page sizes are mapped correctly.

1625888

Fujitsu fi-7900 Scanner Maximum (12x17) 20+ppm was slower than B Size (11x17) when End of Page Detection and Overscan were enabled

ISIS default driver settings have been set back to Automatic Size (page>cropping>Automatic Size) which has restored scanning speed.

1623900

Jobs get stuck in transaction review in Kofax Front Office Server

After VRS image quality adjustments are applied, jobs are processed correctly in Kofax Front Office Server.

1622270

When Multicore is set to ON/Automatic, and the Stop button is selected, VRS continues to scan a few additional pages before stopping

When Multicore processing is active, a gradual stop is to be expected as normal behavior.

However, you can perform the following to force VRS to stop immediately when the Stop button is selected:

  1. Open KofaxReg.xml.

  2. Set the value for the STOPKEY tag to one of the following:

    - 0: VRS continues the current scan and stops gradually. (Default)

    - 1: VRS cancels the current scan and stops immediately.

1603539

PDF Generator Error: FPS: Image cleanup failed (CKfxException: 0x00000212 FPS: Image cleanup failed (Bad Parameter)

PDF Generator now works correctly.

1596227

Error 20489: PDF page is not a supported format.

The PDF library is now updated to support all formats.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 6

1629492

Hole fill was not working in color mode with the Fujitsu fi-5900c HVRS scanner

Hole fill now works correctly.

1604964

When using Kofax VRS 5.1.2.6 with a Kodak i5600 scanner, a large red X appeared intermittently on images

Images are no longer marked with a large red X.

1599950

Recognition failed with the error C0000005 ACCESS_VIOLATION

An added exception handler allows the VRS image processing library to remove image shading correctly.

1472894

AZTEC ISO-8859-1 decoding issue

AZTEC bar codes are correctly detected.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 5

1562427

Maximum power save timeout cannot be more than 120 minutes per Energy Star 3.0

The maximum adjustable time for the Power Save setting has been reduced from 240 minutes to 120 minutes.

1475830

Windows 10 Defender Security prevented the Kofax Capture Scan Module from saving scanned pages to the CaptureSV\Images folder on the Capture share

Exclusions added to the Windows Defender Security Center Exclusions List have resolved this issue.

1372819

Kofax Capture and Kofax VRS 5.2 could not detect Postnet bar codes if Enhanced Bar Code engine was enabled

Postnet bar codes are read correctly by the Enhanced Bar Code engine.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 4

1563795

Scan from Kofax VRS 5.2.0.0 Twain On Top Imprinter string returned as null

Imprinted text in images of digital stamps are retrieved correctly.

1487580

QR code recognized by Kofax Transformation Modules Recognition Server was not detected by ImageControls application

The Kofax Transformation Modules Recognition Server recognizes QR codes.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 3

1545843

Request to add a new "TIFF-G4/TIFF-LZW/TIFF-JPEG" option to the Internal Image Storage format

A "TIFF-G4/TIFF-LZW/TIFF-JPEG" option is added to the Internal Image Storage format.

1523434

After a PDF was imported, some lines were replaced by dots

The PDF library is updated so lines in PDFs are no longer replaced by dots.

1518472

VRS 5.2 Client was not creating the .download extension file when selecting profiles from a configurable folder

VRS Client now creates the .download extension file with new profile folder names.

1517122

Multifeed image was not created when using a Kodak i4850 scanner

When a Multifeed error occurs during a scan, scanning stops and an image is created.

1516568

A VRS Workgroup license was incorrectly expected for an Epson DS-7500 Desktop level scanner

Epson updated its ISIS drivers to correctly identify scanner models and VRS Workgroup licenses.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 2

1488312

When a VRS Desktop license was used with the Enhanced Bar Code engine, bar code separation did not work

Barcode.kpm no longer applies the Kofax Demo logo stamp when running bar code separation at scan time.

1487407

Request ability to turn off Kofax Device Health feature in Kofax VRS Elite

Kofax Device Health is enabled by default.

Perform the following to disable Kofax Device Health:

  1. Open KofaxReg.xml.

  2. Set the value for the NODEVICEHEALTH tag to one of the following:

    - 0: Enables the Kofax Device Health feature. (Default)

    - 1: Disables the Kofax Device Health feature.

1472989

In a Kofax Capture environment, if an imported image exceeds the maximum width allowed (width > 21000 pixels), the Scan and QC modules fail

When using Kofax VRS in a Kofax Capture environment, size checking of imported images is disabled by default.

Perform the following to enable size checking of imported images:

  1. Open KofaxReg.xml.

  2. Set the value for the IMAGESIZEVALIDATION tag to one of the following:

    - 0: Disables image size checking. (Default)

    - 1: Enables images size checking.

1432267

If Kofax VRS 5.1.2.5 was installed in a Kofax Capture environment, the Fujitsu endorser did not work

The Fujitsu endorser works when Kofax VRS is installed in a Kofax Capture environment.

Resolved issues in Kofax VRS 5.2.0 Fix Pack 1

1466940

Kofax Capture Recognition Server failed while processing dark images

Kofax VRS removes the black border of dark images correctly.

1456576

Request Kofax Import Connector option to configure the minimum image size for VRS processing

Perform the following to change the minimum image size for VRS processing:

  1. Open KofaxReg.xml.

  2. Set the value for the VRSCMD_MIN_IMAGE_WIDTH tag to the desired pixel width. (Default: 16)

  3. Set the value for the VRSCMD_MIN_IMAGE_HEIGHT tag to the desired pixel height. (Default: 16)

These tags only work for applications that use the VRScmd interface.

1456558

Recognition service failed and had to be restarted

Recognition service works correctly.

1456555

Annotation string appeared only on the front side image, but not on the back side

Annotation string can be set to annotate the back as well as the front when scanning in duplex.

Perform the following to configure annotation:

  1. Open KofaxReg.xml.

  2. Set the value for the ANNOTATIONBOTHSIDES tag to one of the following:

    - 0: Annotate the front side only. (Default)

    - 1: Annotate the front and back.

1456552

Data Matrix bar code could not be read

Kofax VRS reads Data Matrix bar codes correctly.

1456549

PDF file imported as a blank page

PDF files import correctly after updates to the PDF library.

1456546

Out of paper message when scanning the same images into the same batch while Multicore processing is enabled

Out of paper error message works correctly.

1453356

Importing images smaller than 16 pixels caused a failure

Images smaller than 16 pixels are properly imported.

1442850

Kodak i5850S not classified as supported for Image Address functionality in VRS

Kodak i5850S is now classified correctly as a scanner that supports Image Address functionality.

1403453

"Error 20208 - compressor failed" occurs when importing color/grayscale, LZW 600x600 DPI TIFF files

Color/grayscale LZW 600x600 DPI TIFF images import correctly after increasing the internal buffer size for compressed data.