Resolved issues
This topic lists previously reported issues that are resolved when you install Kofax VRS Elite 5.3.0.
This version is cumulative and includes resolved issues that were delivered in previous Kofax VRS Elite releases, including fix packs.
ID | Title | Solution |
---|---|---|
Resolved issues in Kofax VRS 5.3.0 | ||
1961474 |
Product installation folder assigned with Everyone permission |
The designation of Everyone is removed from the Security tab of the Properties dialog for the Bin folder. |
1813326 |
Some QR codes were not recognized |
Support for the Kofax OmniPage CSDK bar code engine (OmniPage) is added to VRS 5.3.0, which has resolved this issue. For details, see Kofax VRS Help. |
1805032 |
Obsolete scanner files |
The following scanners are obsolete and their corresponding .xml files are removed from Kofax VRS: |
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ID | Title | Solution |
---|---|---|
Resolved issues in Kofax VRS 5.2.0 Fix Pack 13 | ||
1943903 / 1942886 |
Grayscale/BW/Color images need to be converted to color TIFFs for export |
All Grayscale/BW/Color images can now be converted to color TIFFs for export. |
1943902 / 1928780 / 1925988 |
Scanner error codes need to be sent to Kofax TotalAgility scan stations |
Error codes (paper jam, multifeed, out of paper) from Kofax VRS are now available on Kofax TotalAgility scan stations. |
1943901 / 1895474 |
Some BMP graphic files fail to open with the Kofax VRS Test Application |
You can use the Kofax VRS Test Application successfully to open BMP graphic files. |
1942375 / 1939171 |
Some PDF files, when processed, cause Kofax VRS to become unresponsive |
PDF files can be processed successfully. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 12 | ||
1942329 / 1889785 |
Request to render grayscale PDFs as grayscale TIFFs |
You can configure Kofax VRS to render grayscale PDFs as grayscale TIFFs during import. For details, see Rendering grayscale PDFs as grayscale TIFFs. |
1942326 / 1882274 |
VRS Interactive Viewer was not accessible when using Kofax VRS with a limited user account |
The VRS Interactive Viewer is now accessible when using a limited user account. |
1929588 |
Scanner error codes need to be sent to Kofax TotalAgility scan stations |
Error codes (paper jam, multifeed, out of paper) from Kofax VRS are now available on Kofax TotalAgility scan stations. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 11 | ||
1826568 / 1826373 |
Cannot activate VRS Server using HTTPS protocol |
You can use HTTPS protocol to activate the VRS Server. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 10 | ||
1812148 |
When the Kofax VRS Test Console was used to read bar codes, the last digit was missing from the bar code value |
The last digit in the bar code value is now successfully detected. |
1810557 |
Image recognition was consuming excessive CPU and memory |
Images are recognized without consuming excessive CPU memory. |
1797542 |
During an attempt to import a corrupt TIFF image, an error message did not appear |
If a corrupt TIFF image is detected, an error message is displayed. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 9 | ||
1797230 |
Some QR codes were not recognized |
Internal bar code settings are updated to improve the reading rate. |
1797222 |
Color 3of9 bar code was not recognized |
Internal bar code settings are updated to improve the reading rate. |
1760976 |
When using the Kodak i3450 ISIS driver to scan in B/W or grayscale mode, the list of resolution settings did not include 500 dpi |
The list of resolution settings now includes 500 dpi. |
1749943 |
After VRS 5.2.0.8 was installed in a Kofax Capture environment, a pink background appeared on imported TIF files |
Imported TIFF files no longer include a pink background. |
1736035 |
Following an upgrade to VRS 5.2.0.7 in a Kofax Capture environment, VCDemo (Kofax VRS Test Application) failed when PDF files were imported |
PDF files import normally. |
1734195 |
During an upgrade to VRS 5.2.0.7, the registry key value was not preserved for SharedLicenseServerFileUnc, which caused an error |
Registry key values are preserved for SharedLicenseServerFileUnc. |
1660671 |
Enhanced Bar Code Engine (EBC) could not read certain bar code types |
Internal bar code settings are updated to improve the reading rate. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 8 | ||
1712165 |
Recognition Sever service was not responsive to FPS color errors in certain images in Kofax Capture |
The Recognition Server service performs correctly in Kofax Capture. |
1701512 |
Request to enable or disable EBC (Enhanced Bar Code Engine) on different workstations |
The EBC (Enhanced Bar Code Engine) on different workstations can be enabled or disabled. Perform the following to prevent VRS from getting an EBC license from the license server:
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1697545 |
Driver Failure occurs with Panasonic KV-S1057 MK2 on a non-VRS source |
Panasonic KV-S1057 MK2 operates normally with non-VRS sources. |
1681418 |
VCDemo (Kofax VRS Test Application) became unresponsive while importing the second page of a PDF file |
VCDemo (Kofax VRS Test Application) successfully imports multi-page PDF files. |
1678384 |
Recognition Server service became unresponsive, due to an issue with VRS Deshade functionality in the Kofax Capture image cleanup profile |
The Recognition Server service performs correctly in Kofax Capture. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 7 | ||
1650827 |
Multifeed image was not created when using a Kodak i3450 scanner |
Multifeed images are created correctly. |
1648143 |
Fast Scan and Scan with Preview were not displayed for UNC paths |
Fast Scan and Scan with Preview are enabled for UNC paths. |
1631516 |
Incorrect mapping of Scanner Maximum page size with Fujitsu fi-7900 and fi-7800 |
Scanner Maximum page sizes are mapped correctly. |
1625888 |
Fujitsu fi-7900 Scanner Maximum (12x17) 20+ppm was slower than B Size (11x17) when End of Page Detection and Overscan were enabled |
ISIS default driver settings have been set back to Automatic Size (page>cropping>Automatic Size) which has restored scanning speed. |
1623900 |
Jobs get stuck in transaction review in Kofax Front Office Server |
After VRS image quality adjustments are applied, jobs are processed correctly in Kofax Front Office Server. |
1622270 |
When Multicore is set to ON/Automatic, and the Stop button is selected, VRS continues to scan a few additional pages before stopping |
When Multicore processing is active, a gradual stop is to be expected as normal behavior. However, you can perform the following to force VRS to stop immediately when the Stop button is selected:
|
1603539 |
PDF Generator Error: FPS: Image cleanup failed (CKfxException: 0x00000212 FPS: Image cleanup failed (Bad Parameter) |
PDF Generator now works correctly. |
1596227 |
Error 20489: PDF page is not a supported format. |
The PDF library is now updated to support all formats. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 6 | ||
1629492 |
Hole fill was not working in color mode with the Fujitsu fi-5900c HVRS scanner |
Hole fill now works correctly. |
1604964 |
When using Kofax VRS 5.1.2.6 with a Kodak i5600 scanner, a large red X appeared intermittently on images |
Images are no longer marked with a large red X. |
1599950 |
Recognition failed with the error C0000005 ACCESS_VIOLATION |
An added exception handler allows the VRS image processing library to remove image shading correctly. |
1472894 |
AZTEC ISO-8859-1 decoding issue |
AZTEC bar codes are correctly detected. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 5 | ||
1562427 |
Maximum power save timeout cannot be more than 120 minutes per Energy Star 3.0 |
The maximum adjustable time for the Power Save setting has been reduced from 240 minutes to 120 minutes. |
1475830 |
Windows 10 Defender Security prevented the Kofax Capture Scan Module from saving scanned pages to the CaptureSV\Images folder on the Capture share |
Exclusions added to the Windows Defender Security Center Exclusions List have resolved this issue. |
1372819 |
Kofax Capture and Kofax VRS 5.2 could not detect Postnet bar codes if Enhanced Bar Code engine was enabled |
Postnet bar codes are read correctly by the Enhanced Bar Code engine. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 4 | ||
1563795 |
Scan from Kofax VRS 5.2.0.0 Twain On Top Imprinter string returned as null |
Imprinted text in images of digital stamps are retrieved correctly. |
1487580 |
QR code recognized by Kofax Transformation Modules Recognition Server was not detected by ImageControls application |
The Kofax Transformation Modules Recognition Server recognizes QR codes. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 3 | ||
1545843 |
Request to add a new "TIFF-G4/TIFF-LZW/TIFF-JPEG" option to the Internal Image Storage format |
A "TIFF-G4/TIFF-LZW/TIFF-JPEG" option is added to the Internal Image Storage format. |
1523434 |
After a PDF was imported, some lines were replaced by dots |
The PDF library is updated so lines in PDFs are no longer replaced by dots. |
1518472 |
VRS 5.2 Client was not creating the .download extension file when selecting profiles from a configurable folder |
VRS Client now creates the .download extension file with new profile folder names. |
1517122 |
Multifeed image was not created when using a Kodak i4850 scanner |
When a Multifeed error occurs during a scan, scanning stops and an image is created. |
1516568 |
A VRS Workgroup license was incorrectly expected for an Epson DS-7500 Desktop level scanner |
Epson updated its ISIS drivers to correctly identify scanner models and VRS Workgroup licenses. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 2 | ||
1488312 |
When a VRS Desktop license was used with the Enhanced Bar Code engine, bar code separation did not work |
Barcode.kpm no longer applies the Kofax Demo logo stamp when running bar code separation at scan time. |
1487407 |
Request ability to turn off Kofax Device Health feature in Kofax VRS Elite |
Kofax Device Health is enabled by default. Perform the following to disable Kofax Device Health:
|
1472989 |
In a Kofax Capture environment, if an imported image exceeds the maximum width allowed (width > 21000 pixels), the Scan and QC modules fail |
When using Kofax VRS in a Kofax Capture environment, size checking of imported images is disabled by default. Perform the following to enable size checking of imported images:
|
1432267 |
If Kofax VRS 5.1.2.5 was installed in a Kofax Capture environment, the Fujitsu endorser did not work |
The Fujitsu endorser works when Kofax VRS is installed in a Kofax Capture environment. |
Resolved issues in Kofax VRS 5.2.0 Fix Pack 1 | ||
1466940 |
Kofax Capture Recognition Server failed while processing dark images |
Kofax VRS removes the black border of dark images correctly. |
1456576 |
Request Kofax Import Connector option to configure the minimum image size for VRS processing |
Perform the following to change the minimum image size for VRS processing:
These tags only work for applications that use the VRScmd interface. |
1456558 |
Recognition service failed and had to be restarted |
Recognition service works correctly. |
1456555 |
Annotation string appeared only on the front side image, but not on the back side |
Annotation string can be set to annotate the back as well as the front when scanning in duplex. Perform the following to configure annotation:
|
1456552 |
Data Matrix bar code could not be read |
Kofax VRS reads Data Matrix bar codes correctly. |
1456549 |
PDF file imported as a blank page |
PDF files import correctly after updates to the PDF library. |
1456546 |
Out of paper message when scanning the same images into the same batch while Multicore processing is enabled |
Out of paper error message works correctly. |
1453356 |
Importing images smaller than 16 pixels caused a failure |
Images smaller than 16 pixels are properly imported. |
1442850 |
Kodak i5850S not classified as supported for Image Address functionality in VRS |
Kodak i5850S is now classified correctly as a scanner that supports Image Address functionality. |
1403453 |
"Error 20208 - compressor failed" occurs when importing color/grayscale, LZW 600x600 DPI TIFF files |
Color/grayscale LZW 600x600 DPI TIFF images import correctly after increasing the internal buffer size for compressed data. |