If you cannot solve a problem on a document using an invalid reason, you can reject the document instead. This means that an expert can review the invoice and make the necessary changes so that it continues with processing.

This feature is reserved for documents that have no other solution. For example, you can reject a document when it is illegible, blank, or not an invoice. Rejected documents are taken out of normal processing and re-routed based on the selected rejection reason so that another user can address the issue.

Using the Exceptions toolbar, select the Routing tab so that you can reject a document using one of the available reasons. Once a Reason is selected, provide some information in the Note field so that it is clear why this document is rejected.