Known issues

1795804: If an image in a Rich Text Block document has 'alt text' associated with it, and the text contains newlines, KCM raises an error upon saving or uploading such a document. Note that Microsoft Word 2021 may automatically create such 'alt text' entries by default when adding an image.

Workaround: Change the accessibility options in Microsoft Word and disable "Automatically generate alt text for me." If Word has already generated the 'alt text,' remove the newlines manually from the alt text before saving the document.

1500065: Using the drop-down of the date picker shows a subset of years.

Workaround: Enter the date manually in the field.

1418880: Microsoft Word documents that contain phonetic guides (Ruby text) in the text cause a fatal error OOX2302, indicating that the documents cannot be converted to IDOC. These documents are marked as invalid and fail to produce the expected output.

Workaround: Disable phonetic support in your file before uploading it to Kofax Communications Manager. To do so, remove the Ruby text by using the "Phonetic Guide" option in Word.

980087: The following limitations are present when using the timer component in KCM Studio: the Timer property dialog box does not save specific checked days for long-term iterations in certain months or long-term iterations in all months.

876420: In the following circumstances, a QForm question in the Content Wizard may show an incorrect default value:

• If the QForm question has a default that refers to a Field in the Data Backbone, rather than a static value.
• If the Content Wizard is displayed by ComposerUI for HTML5.

Workaround: In the Content Wizard, define the QForm at the level of the Text Block that contains the Field.

In KCM Designer, the names of the following objects are restricted to use only characters from the character set ISO 8859-1 (Latin-1):

• Document Pack Templates
• Document Templates
• Folders
• Includes
• Letter Books
• Master Templates
• Projects

The Text Block Editor in KCM Designer for Windows may behave differently compared to the Text Block Editor in Designer for Web. For instance, in KCM Designer for Windows it may introduce additional non-breaking space characters in specific cases. It is recommended to use the Text Block Editor in Designer for Web.