Configure behavior when message import to
Kofax Capture
fails
Start
Message Connector
Configuration utility from the
Kofax Import Connector
group in the Windows Start menu.
Go to the
General tab.
To forward messages that could not be imported to
Kofax Capture
to an operator, enter the email address in the field
Operator Email. In the
Email From field, enter the email address that should be used as the originator of the forwarded
messages.
Select
Keep Failed to prevent deletion of messages that neither have been imported
into
Kofax Capture
nor forwarded to an operator. These messages will remain in
Message Connector
storage until you manage them manually. This setting can cause the storage to run out of disk space and all importing
into
Kofax Capture
stops! See
Manage failed messages manually for recommended handling.
In the
Storage Size field, enter the size of the
Message Connector
storage database. Decreasing the value below the default 100 MB is not recommended. Consider increasing the value,
especially if you have not configured the
Operator Email and you selected to
Keep Failed messages. Maximum storage size is 64000 MB. Excessively large and full storage might
require several minutes to initialize. The minimum recommended value is the total size of documents received within 30 minutes
during peak hours; preferably more.
If you configured an
Operator Email, you must update the values in the
Email Outbound tab. Your email server administrator should be able to provide the necessary
information.
Click
Save.
Click
Exit and restart service.
Search results
Search tips
The search returns topics that contain terms you enter. If you type more than one term, an OR is assumed, which returns topics where any of the terms are found. Enclose your search terms in quotes for exact-phrase matching.
The search also uses fuzzy matching to account for partial words (such as install and installs). The results appear in order of relevance, based on how many search terms occur per topic. Exact matches are highlighted.
To refine the search, you can use the following operators:
Type + in front of words that must be included in the search or - in front of words to exclude. (Example: user +shortcut –group finds shortcut and user shortcut, but not group or user group.)
Use * as a wildcard for missing characters. The wildcard can be used anywhere in a search term. (Example: inst* finds installation and instructions.)
Type title: at the beginning of the search phrase to look only for topic titles. (Example: title:configuration finds the topic titled “Changing the software configuration.”)
For multi-term searches, you can specify a priority for terms in your search. Follow the term with ^ and a positive number that indicates the weight given that term. A higher number indicates more weight. (Example: shortcut^10 group gives shortcut 10 times the weight as group.)
To use fuzzy searching to account for misspellings, follow the term with ~ and a positive number for the number of corrections to be made. (Example: port~1 matches fort, post, or potr, and other instances where one correction leads to a match.)
Note that operators cannot be used as search terms: + - * : ~ ^ ' "
