Manage failed messages manually
Use this section to manually manage messages that could not be delivered to Kofax Capture. Depending on the Keep Failed configuration, problematic messages can be found either in the storage folder or .
Reactivate messages
In particular, it is important to monitor the
folder, as messages in this folder can potentially fill in the entire storage. These messages can be reactivated and Kofax Import Connector will retry to import them to Kofax Capture.- Start Message Connector Monitor utility from the Kofax Import Connector group in the Windows Start menu.
- On the menu, click .
-
You can view the contents of a message to investigate the problem (click
View/Save
).
-
Then either reactivate the message
or to delete it
. A reactivated message is moved back to the folder. A deleted message is moved to folder .
Rerun messages
Messages in the
folder are already marked for deletion. When the storage gets too full, these messages are lost. However, as long as they are available, you can attempt to rerun them, that is, create a copy of the message in the folder (as if it had just arrived).- Start Message Connector Monitor utility from the Kofax Import Connector group in the Windows Start menu.
- On the menu, click .
-
You can view the contents of a message to investigate the problem (click
View/Save
).
-
You cannot delete these messages; they are already deleted. However, you can try to rerun the message
. A copy of this message is created in the folder.