Create a work queue query

On the To Do menu, click Work Queue or click  on the header.
The Queries panel includes the following two folders:
- My Queries: All private queries are saved in this folder.
- Shared Queries: Includes all shared queries.
On the Queries panel, click n.

The New Query page displays the search criteria for the work queue.
Enter a name for your query in the Query Name box.
To view the total number of items matching the query, select Return Query Total.

The count is the total number of items regardless of the retrieval limit specified in the query.
Note If you turn this setting on, there will be a performance overhead.

Select the criteria for your query.

The following table describes the work queue fields available as search criteria.

Field	Description
Work Type	Allows selection of work type from the list.
Activity Name	Name of the activity.
Priority Type	Allows selection of Activity or Job. (Default: Activity)
Priority	For Activity Priority, accepts values from 1 to 10. (Highest: 1, Lowest: 10) For Job Priority, accepts values from 1 to 100. (Highest: 1, Lowest: 100)
Assigned To	Resources to whom the tasks are assigned. Includes the following options: System: Automatic tasks that are pending. Me: Tasks assigned to you. Me and My Groups: Tasks assigned to you and your groups. My Direct Subordinates: Tasks assigned to your direct subordinates. Me and My Direct Subordinates: Tasks assigned to you and your direct subordinates. My Subordinates: Tasks assigned to your subordinates. Me and My Subordinates: Tasks assigned to you and your subordinates.
Type	All, Standard or Alert Task.
SLA	Current status of the activity. The activity SLA (Green-Amber-Red-Black-Purple) status is the visual representation of the activity status on your work queue to indicate if the activity is within or has exceeded the set time limits, that is, target duration.
Case Tasks Only	Activities created based on cases.
Due Date	Date when the activity is due to be completed.
Retrieval Limit	The number of the latest activities that are retrieved from the server at a given point of time.

The following table describes the job fields available as search criteria.

Job Field	Description
Process	Process based on which the job is created.
Case Reference	Case reference based on which the job is created.
Job SLA	Current status of the job. The job SLA (Green-Amber-Red-Black-Purple) status is the visual representation of the job status on your work queue to indicate if the job is within or has exceeded the set time limits, that is, target duration.
Job State	Name of the state associated with the process.
Job ID	ID of the case job.
Due Date Order	Allows selection of Activity or Job. (Default: Activity)
Metadata	Create a filter criteria by selecting the work type and the corresponding fields. See Create metadata.

To change the default query (My Activities), on the Queries panel, select the query, and then click  Set as Default.
Click  Run to check if the query is displaying results as expected.

When run, the Edit Query tab displays the automatic tasks that are pending. Click the link for the activity name to view the standard job viewer.

Note Click Cancel to discard the changes and return to the work queue.
Click Save.
The query is saved in the My Queries folder.
To save the query with another name:
1. On the Queries panel, select the query.
2. Click  Edit Query.
3. On the toolbar, click Save As.
4. Enter a Query Name and click OK.
5. Click OK in the confirmation message.

Maintain queries

To edit a query:
1. On the Queries panel, select the query and click  Edit Query.
2. Make the changes, as needed.
3. On the toolbar, click Save.
  
  Note Click Cancel to discard the changes and return to the work queue.
To delete a query:
1. On the Queries panel, select the query and click  Delete.
2. Click Yes to confirm deletion.
  
  The query is deleted.