Known issues

This topic contains information about potential issues you may encounter while using Printix. Workarounds are included, as applicable.

Component	ID	Description
OmniPage	207110	While scanning a large document, OmniPage may cause the capture process to fail without displaying an error message.
Printix Client for Mac	197729	On Mac computers, the Printix Client may display a Tungsten Printix Client dialog box that says Loading. Workaround: Wait a few seconds, as the dialog box will disappear on its own.
Printix Go Brother	197424	During the installation of Printix Go Brother, the SNMP settings of the Printix Go sign-in profile are used instead of the SNMP settings of the printer. This can make the installation fail. Workaround: Do one of the following: Update the default SNMP profile to V3. Select an SNMPv3 profile when creating the sign-in profile.
Printix Go Ricoh	197245	Scanning a large document fails on a Ricoh printer if the capture process exceeds 10 minutes.
Printix Go Ricoh without Printix Client	195561	Print rules do not work with the clientless version of Printix Go Ricoh.
Sign-in with Email	N/A	The Sign-in session expired message may appear if the username and password are not entered in a timely manner, or if one or both of them are incorrect. Workaround: Close the web browser tab and try to sign in again in a timely manner with the correct username and password. If you suspect your password is invalid, select Forgot password.
Printix Go Ricoh Capture	N/A	Printix Go Ricoh Capture may fail when scanning large documents (reported with a 130-page document). This can happen if the network connection between the printer and the Printix Client computer is slow. In Printix Administrator History, you may see a message such as: Error: Capture failed (Processing and creation of PDF). Reason: Failed processing scanned files.
Universal Print	N/A	Documents submitted via Universal Print are tracked as one-page documents.
Printix Go Epson	N/A	Upon entering an invalid ID code or PIN code, the following message appears: (ec-204) Please try to reload the page or contact your administrator. Disconnecting a card reader does not remove it from the Printer properties page.
Printix Administrator (acme.printix.net/admin)	N/A	A blank screen may appear intermittently or the Printix Administrator can no longer be accessed. Workaround: Clear your browsing data.