Separate log files are saved for the Administration and Production modules. (These are text files, starting with RSAdmin or RSProcess, and ending with a .log extension)
Production service events are logged HTML files – see Checking on production tasks that are running as services.
Log files pertaining to Invoice module errors are also saved in same folder and start with eiitrp. These log files contain references to the Invoice-specific log where more information is available.
The exact location of the log files depends on the operating system. To find where log files are stored, look in the . settings
DOCUMENTS creates a subdirectory structure in that directory: ReadSoft AB\DOCUMENTS\Logs\<date>
Example if you are using Windows 7:
You can find Invoice-related log files and crash dumps in a subdirectory of the Log folder.
A new subdirectory is created the first time an error occurs on any day. The subdirectory name is EHLog-mm-dd-yyyy, where mm = month, dd = day, and yyyy = year.
The error log file name is the same as the folder it is in, with the addition of -HHMMSShh, where HH = hour, MM = minute, SS = second, and hh = hundredths of a second.
Examples of error log file names and paths:
In Windows XP and Windows Server 2003: C:\Program Files\ReadSoft\DOCUMENTS\Log\EHLog-5-31-2011\EHLog-5-31-2011-12043634.log
In the newer operating systems: C:\Users\Public\ReadSoft\DOCUMENTS\Log\EHLog-5-31-2011\EHLog-5-31-2011-12043634.log
Viewing log files using a web browser or XML viewer (applies to Administration and Production module logs)
Logging events and errors: Overview
Troubleshooting: System errors