Resolved issues

This topic lists previously reported issues that are resolved in Kofax eCopy ShareScan 6.5.0. Each Kofax eCopy ShareScan product release is cumulative and includes the resolved issues from earlier releases.

IMAP watcher left some emails unprocessed

1714618: IMAP watcher marked as read the emails picked up at the same time from the IMAP watched folder, including the emails that the ShareScan Manager could not be able to receive for immediate processing for higher load. Those emails were left unprocessed then.

Emails with body larger than 64 KB were not processed

1701126: Emails with body larger than 64 KB were not processed by email watcher.

User's OneDrive for Business (My Site) document library could not be selected in certain case

1695417: The runtime user's OneDrive for Business (My Site) document library could not be selected on the Navigation screen of SharePoint connector configured with SharePoint Online and modern authentication when the runtime user email address and user principal name (UPN) were different.

Email watcher via IMAP did not work in certain case

1695379: Email watcher configured with Microsoft 365 IMAP server and modern authentication did not work when the configured user email address and user principal name (UPN) were different.

Lookup based on a value containing an apostrophe not working

1692284: Lookup based on a value containing an apostrophe (') did not work in Data Lookup Extender.

WebDAV connection error in Quick Connect connector

1678453: The Quick Connect connector configured with the WebDAV destination could not be connected to certain systems (such as SmartVault) through WebDAV.

Filtering locations with 'Contains' method in the SharePoint connector

1677174: Locations could be filtered only with 'Starts with' method on the Navigation form of the SharePoint connector.

Already arrived scan pages were not preserved

1671589: In case of scanning errors, such as paper jam, already arrived scan pages were not preserved.

Connecting to an FTP server accepting only TLS 1.2 failed

1670538: In the Quick Connect connector configured with Secure FTP destination, connecting to an FTP server accepting only TLS 1.2 failed.

Email metadata were not populated correctly

1669940, 1668444: When using IMAP email inbox watcher, the email body and other metadata were not populated into the correct Data Publishing keys.

Error occurred when selecting billing code values using the RightFax connector

1660425: 'Index (zero based) must be greater than or equal to zero and less than the size of the argument list' error occurred when selecting billing code values on the Billing codes screen of the RightFax connector configured with Web API protocol.

Groups were also selectable as delegates using the RightFax connector

1658970: Not only users but groups were selectable as delegates on the Send As screen of the RightFax connector configured with Web API protocol and Use delegation option.

Database lookup did not work when the database was a file in a shared network folder in Data Lookup Extender

1646474: A lookup with database type did not work in Data Lookup Extender when a file (such as an Excel or a CSV file) located in a shared network folder was configured as the database of the lookup.

Zone advanced settings was not copied in Form Template Editor

1646344: The zone advanced settings were not copied when creating a new zone by copying an existing one in the Form Template Editor.

Advanced settings were incorrect in multi-manager environment.

1633154: In multi-manager environment, the Advanced ShareScan settings were saved and displayed incorrectly in the Administration Console.

Incorrect Data Matrix barcode recognition using Smart Forms Extender

1628293: In case of certain input page layouts, Smart Forms Extender did not recognize Data Matrix barcodes correctly.

'Error not specified' message in Data Lookup Extender

1628298, 1626215: After running several workflows, the "Error not specified" message appeared intermittently on the validation screen of the Data Lookup Extender configured with the OLE DB Provider, and the workflow could not be continued.

Workflow did not finish intermittently

1625876: The workflow did not finish intermittently when merging the current output document with an existing one using the Quick Connect connector.

No authentication form was displayed

1620499, 1619153: Even if Session Logon, Cost Recovery, or Identification service was not configured, the user from the previous workflow was used in the connector workflows configured with runtime authentication type. In these cases, the authentication form was not displayed.

Uninterruptible workflow

1618599: The user could not interrupt the workflow using the Home button on the Preview form of the simulator when ShareScan was installed without the eCopy ShareScan Web Client component.

'The given key was not present in the dictionary' error after New Document

1617506: During a workflow configured with Data Lookup Extender, 'The given key was not present in the dictionary' error appeared after the user selected the New document button on the Redirect form.

New workflow failed intermittently

1617316: After ShareScan was not used for a while on the device, starting a new workflow failed intermittently.

ShareScan Manager service could not start in special case

1616425: The ShareScan Manager service could not start when the WorkerQueueManagerShareJobs advanced setting was configured as 'True'.

Security groups did not display

1611652: Security groups were not displayed on the "User configuration" panel of the Devices sheet when reopening the Administration Console.

Duplicate publishing keys displayed

1600427: Duplicate publishing keys for Data Lookup Extender were displayed when the user selected a publishing key in the Data Lookup Extender configuration or for a field with a "Batch-based index value" type in the Quick Connect connector.

No output documents created using SharePoint connector

1598383: Output documents were not created when the workflow was configured to split the scanned pages into separate documents while using a SharePoint connector profile configured with the "Auto-select location" option and a SharePoint site with no retention labels configured.

Limited watcher capacity

1596414: The Folder and Email watcher processed only one document at a time.

'Object does not match target type' error in Data Lookup Extender

1594300: The 'Object does not match target' error message appeared when the user clicked the Apply button on the Data Lookup Extender validation screen after changing a lookup value to evaluate lookups which depend on the changed lookup value.