Invalid reasons

If you are unable to resolve the line items on a document because information is missing or cannot be read, you can select an invalid reason from the list at the top of the form. Selecting an invalid reason does not stop a document from being processed. Instead, it forces fields to be valid so that the document can be further processed, but in a different way than usual.

The following is a list of all possible invalid reasons that may appear on your form.

Line pairing failed

Select this reason if line pairing has failed. The document is sent for further processing.

Quantity mismatch

Select this reason if there is a discrepancy with at least one line item, between its quantity on the invoice and its quantity on the corresponding purchase order. The document is sent for further processing.

Unit price mismatch

Select this reason if there is a discrepancy with at least one line item, between the unit price on an invoice and the price on the corresponding purchase order. The document is sent for further processing.

Items not ordered

Select this reason if the invoice contains one or more line items that were not ordered.

GR missing

Select this reason if the invoice contains one ore more line items where the ordered goods are not yet received.

Service entry sheet missing

Select this reason is the invoice contains one or more line items that are not yet included in the service entry sheet.