Use a custom domain for Email input services
This feature requires special customization. Contact your Tungsten Automation representative if you are interested.
When you use Email input services to send invoices via email, all email addresses use the readsoftonline.com domain by default. However, partners can use their own domains instead. For example, your customers can send invoices to invoices-example@example.com instead of invoices-example@readsoftonline.com.
These steps assume that you already have a registered domain.
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In the DNS settings on your domain server, add two MX records according to the
following table. Specify the host names and priorities that correspond to the
Tungsten AP Essentials system
you use. This enables the routing of incoming email to AP Essentials.
Tungsten AP Essentials system Host name Priority Europe eu-mail-01.readsoftonline.com 0 Europe eu-mail-02.readsoftonline.com 10 North America na-mail-01.readsoftonline.com 0 North America na-mail-02.readsoftonline.com 10 Asia and Australia as-mail-01.readsoftonline.com 0 Asia and Australia as-mail-02.readsoftonline.com 10 Ensure that the MX records do not interfere with your normal email operations. You can do this by using a separate domain or sub-domain to route the email. Incorrect DNS settings can cause all of your email to be lost or sent to the wrong server.The domain/sub-domain you use for email input services cannot have CNAME records defined. All emails sent to this domain/sub-domain are routed to AP Essentials.
- Contact your Tungsten Automation representative and provide the custom domain name you want to use. After Tungsten Automation adjusts your settings, you can specify new email addresses that use your custom domain.