Use the Calendars functionality to customize the format for work days and times, which allows for accurate time tracking for your organization. Once you create your custom calendar, you can use later in any component of the dashboard.

For example, you may track your working hours from 10 AM to 6 PM from Monday to Friday and exclude weekends. In this case, if the order is received at noon on Friday and processed at noon on Monday, that means the processing time is 8 hours, and not 36 hours.

In Insight, we can use this feature for two cases: calculate working days in a certain time interval or show only working days (or hours) in charts broken down by time. This feature provides for a better visualization of your business processes hiding non-business intervals from charts.

A calendar defines business hours for any given day.

1. Main schedule: Start and end time for each day of the week

   Example

   S: 10-2, M: 9-5, T: 9-5, W: 9-5, T: 9-5, F: 9-5, S: 10-3

2. Day-specific exceptions

   Examples

   1/1/2016 - Closed

   5/27/2016 - Closed

   7/3/2016 - 9-12

   7/4/2016 - Closed

   12/25/2016 - Closed

3. Temporary overwrite: List of temporary schedule overwrites. Each item in the list is a separate schedule, such as, #1 plus Start and End date.

   Examples

   Acton Memorial Library Calendar

   5/28/2017 - 9/08/2017

   S: Closed, M: 9-12, T: 9-12, W: 9-5, T: 9-12, F: 12, S: 10-12