Known issues
This topic describes the issues that you may encounter while using Kofax Import Connector 2.11.0 and provides workarounds, as applicable.
| ID | Description |
|---|---|
| 2069777 |
While installing Kofax Import Connector (KC Plug-In and Message Connector) on Windows Server 2022 and Windows 11, the setup screen displays unwanted information about the files being copied, such as file name, directory, and size, along with the status as follows: Status: Copying new File: [1], Directory: [9], Size: [6] |
| 1975911 |
The empty HTML files are removed by VRS if "Blank Page Deletion" is enabled during the import. |
| 1587792 | The "IsOriginal" attribute is incorrect in the document script. |
| 1587258 | The color of the output TIFF image is different from the input PDF image post-conversion. |
| 1473464 |
The white spaces and line spaces are removed while importing an EML attachment using the Aspose engine. |
| 1266406 | Message import is delayed by 20 minutes when the TLS handshake is affected. |
| 1254903 | Sometimes, import fails due to the order of the files in XML. |
| 1163391 |
Document conversion fails when importing EML files that do not contain an email body. |
| 1121407 | Sometimes, PDF normalization fails using the Aspose engine. |
| 960029 | Mapping fails due to compatibility issues between Kofax Import Connector, Kofax Capture, and Altova. |
| 864267 |
The conversion of German characters fails. |
| 840832 | The contents of the XML file are changed post-archive. |
| 742887 |
Total EML Converter converts only one word of the subject while importing an EML attachment. |
| 712224 | The conversion of XFA documents sometimes fails. |
| 695857 |
The conversion of TIF files sometimes fails. |
| 590748 |
Email import stops once a corrupt email is imported. |
| 550358 | Email import fails if corrupt TCP data is received. |
| 363612 | A webservice client cannot be created using JAVA. |
| 363252 | Unexpected issues occur while converting emails with long subject lines. |
| 343617 | The footer lines are removed, and blank pages are added while converting HTML files to PDF or TIFF. |
| 324754 | The conversion results are inconsistent while using KFXConverter. |
| 111614 | The "Gb2312" coded character set is not supported. |