Create a work queue query

On the To Do menu, click Work Queue or click Home on the header.
The Work Queue page appears, listing all the tasks. The Queries panel includes the following two folders:
- Shared Queries: Includes all shared queries.
- My Queries: All private queries are saved in this folder.
On the Queries panel, click Create.

The Editor tab displays the search criteria for the work queue.
Enter a name for your query in the Query Name box.
To view the total number of items matching the query, select the check box for Return Query Total.

The count is the total number of items regardless of the retrieval limit specified in the query.
Note If you turn this setting on, there will be a performance overhead.

Select the criteria for your query.

The following table describes the work queue fields available as search criteria.

Field	Description
Work Type	Allows selection of work type from the list.
Activity Name	Name of the activity.
Priority Type	Allows selection of Activity or Job. (Default: Activity)
Priority	For Activity Priority, accepts values from 1 to 10. (Highest: 1, Lowest: 10) For Job Priority, accepts values from 1 to 100. (Highest: 1, Lowest: 100)
Assigned To	Resources to whom the tasks are assigned. Includes the following options: System: Automatic tasks that are pending. Me: Tasks assigned to you. Me and My Groups: Tasks assigned to you and your groups. My Direct Subordinates: Tasks assigned to your direct subordinates. Me and My Direct Subordinates: Tasks assigned to you and your direct subordinates. My Subordinates: Tasks assigned to your subordinates. Me and My Subordinates: Tasks assigned to you and your subordinates.
Type	All, Standard or Alert Task.
SLA	Current status of the activity. The activity SLA (Green-Amber-Red-Black-Purple) status is the visual representation of the activity status on your work queue to indicate if the activity is within or has exceeded the set time limits, that is, target duration.
Case Tasks Only	Activities created based on cases.
Due Date	Date when the activity is due to be completed.
Retrieval Limit	The number of the latest activities that are retrieved from the server at a given point of time.

The following table describes the job fields available as search criteria.

Job Field	Description
Process	Process based on which the job is created.
Case Reference	Case reference based on which the job is created.
Job SLA	Current status of the job. The job SLA (Green-Amber-Red-Black-Purple) status is the visual representation of the job status on your work queue to indicate if the job is within or has exceeded the set time limits, that is, target duration.
Job State	Name of the state associated with the process.
Job ID	ID of the case job.
Due Date Order	Allows selection of Activity or Job. (Default: Activity)
Metadata	Create a filter criteria by selecting the work type and the corresponding fields. See Create metadata.

By default, My Activities is the default query. To change the default query, in the Queries panel, select the query, click the Options arrow and then click Set as Default.
Click Run to check if the query is displaying results as expected.

When run, the Editor displays the automatic tasks that are pending. Click the link for the activity name to view the standard job viewer.
Click Save.
The query is saved in the My Queries folder.
To save the query with another name:
1. Select the query in the Queries panel.
2. Click the Editor tab and click Save As.
3. Enter a name for the query and click OK.

Maintain queries

To edit a query:
1. On the Queries panel, select the query and click the Editor tab.
2. Make the changes, as needed.
3. Click Save.
To delete a query:
1. On the Queries panel, select the query.
2. Click the Options arrow and then click Delete .
3. Click Yes to confirm deletion. The query is deleted.