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Known issues

This topic contains information about potential issues you may encounter while installing and using Tungsten Power PDF 2025.3 and earlier versions. Workarounds are provided, when applicable. ID numbers are listed in descending order.

ID Title Description Workaround
N/A Advanced Edit poor conversion When using the Advanced Edit feature, note that converting an Image PDF or a Searchable PDF file may result in poor quality. Image PDF and Searchable PDF files require OCR (Optical Character Recognition) in order to be processed with the Advanced Edit feature. Convert these types of PDF files to their native format (either through the Convert button or the Convert Assistant) to generate an editable document type. Then open the resulting document in a program such as Microsoft Word or Excel to perform advanced editing.
N/A PDF open/viewing association During the uninstallation process for Power PDF, the PDF file open/viewing association may be altered or removed. After the installation is complete, you can repair/reinstall your third-party PDF software to re-establish the PDF file open/viewing association.
N/A iFilter does not work on ARM-based computers On ARM-based computers, Windows Desktop Search does not result in occurrences of the search phrase from the indexed PDF files. N/A
956610 In Power PDF cloud, the Edit Image tool displays all images in the front When editing an image, all images appear on top, regardless of masking and arrangement. N/A
958240 In Power PDF cloud, Edit Text may provide inaccurate preview The font face and text flow may temporarily change while editing text, which may result in a preview different than the final look. N/A
2099541 Pictures inserted in Arabic document have a border issue When inserting a picture into an Arabic document, Power PDF displays the border with the picture handlers misplaced. N/A
2073526 Windows 365 OpenGL ES2 detection issue Power PDF running on Windows 365 cannot detect OpenGL ES2 support. When inserting a 3D object, Power PDF displays an error message and cannot render the object correctly. N/A
2072113 Incorrect conversion of Arabic text Using the Edit > Convert to editable tool in documents with Arabic text results in poor conversion quality. Use the Edit > Edit Text command instead.
2040593 Incorrect Arabic PDF-DOCX conversion in Word Arabic OCR in Word has poor quality with the File > Open PDF command, due to current technology limitations. Use the Tungsten PDF > Open PDF/XPS command instead.
1997107 refType annotation property issue Setting the refType property to the value 'Group' works only on Oval annotations; it does not affect other annotation types. N/A
1729705 Power PDF printer driver does not convey Author, Subject, and Title information with macros When printing with the Power PDF printer driver, the Author, Subject, and Title macros set in the Watermarks / Headers and Footers Controls dialog box have no impact on the PDF output. To make the Author, Subject, and Title macros work, use the Export command in Power PDF or use Create PDF.
1575920 Issue with installation completion message When using the msiexec.exe tool to install a Power PDF Business package prepared with the Customization Kit, the message completing the installation may not appear. N/A
1459073 Error when selecting from Quick Access Toolbar This issue can occur if EMC Documentum 7.1 is installed with Power PDF Business, and you add Open and Save EMC Documentum commands to the Quick Access Toolbar. Clicking Open from Documentum on the Quick Access Toolbar results in the following error message: Load JVM DLL Failed on LoadLibrary. Copy MSVCR100.dll into the Windows\SYSWOW64 folder, which requires administrator rights on the computer.
1414106 Send To PaperPort (PDF) fails after uninstalling Power PDF Removing Power PDF disrupts PaperPort integration in Microsoft Word. Clicking Send To PaperPort (PDF) in Word results in the following error message: Unable to print. Cannot find. Please Install it. N/A
1407920 Resolved Accessibility error appears in the results list Some accessibility errors are not cleared from the Accessibility Checker results list after they are fixed. Run the Accessibility check again to refresh the results list.
1406944 PAC3 PDF/UA compliance error mistakenly reported

In some cases, the following error appears when the PAC3 (PDF Accessibility Checker 3) PDF/UA compliance check is run, even though all related problems are already resolved in the Power PDF Compliance Checker.

This PDF file is not PDF/UA compliant

In general, the result of other compliance checker software products may differ from the result given by Power PDF.

N/A
1367580 Microsoft Word InlineShape objects do not have alternate text Empty Alt Text property fields for Microsoft Word InlineShape objects, such as pictures, are preserved during the PDF conversion in the Alternate Text property. The PDF output containing such an object with an empty Alternate Text property is not compliant with the PDF/UA standard, and it fails in the Power PDF Compliance Checker.

To resolve Alternate Text issues in Power PDF, proceed with the following:

  • Run an Accessibility check from the Power PDF Compliance panel.
  • Locate the Figure item under Figures alternate text - Failed.
  • In the results, right-click and select Set Alternate text in the context menu. The Add alternate text dialog box appears.
  • Do one of the following:
    • If the object is a design element without another purpose, select Decorative figure.
    • Otherwise, enter a proper description in the Text box for text-to-speech engines to read aloud.

1366959 Improper tags in Word cause non-compliant PDF output Inconsistent use of heading styles in Microsoft Word results in a PDF output that is not compliant with the PDF/UA standard when exporting PDF documents from Microsoft Word. N/A
957046 Video playback fails on Microsoft Windows N When running on a Microsoft Windows N edition, Power PDF fails to play the video embedded in the document. Install the Windows Media Feature Pack on the computer. Refer to the corresponding Microsoft Support topic.
952115 Arabic text distorts with Hand and Select Tools Typewritten Arabic text can become distorted after selecting the Hand Tool or Select Tool, or by downloading a PDF file. N/A - To be fixed in next release.
571140 In Power PDF cloud, the Read Aloud feature ignores tagging When reading aloud, Power PDF cloud follows the placement of elements instead of the reading order specified in the tagging. N/A