Automatic updates for Printix Client and Printix Redirector

The Printix Client for Windows, Printix Client for Mac, and Printix Redirector (Printix Hybrid Cloud Print Enabler) are critical to maintain the integrity of the Printix Cloud solution. Keeping these products updated ensures optimal functionality and security. To facilitate this, Tungsten Automation automatically updates the Printix Client and Printix Redirector on customers' computers to the latest version.

The following behavior applies to the Printix Client and Printix Redirector:

• The latest version of the Printix Client and Printix Redirector is fully supported upon release.

• The previous versions are supported for 30 days after the first automatic update.

  • 60 days after release (including the 30-day window after the update), these previous versions fall under the Legacy version category, as defined in the Tungsten Automation Product Lifecycle Policy document.

Printix Client and Printix Redirector Automatic Update

To give partners and customers sufficient time to test new Printix Client and Printix Redirector versions in their environments, the following applies:

• Updates are announced on the Tungsten Cloud Status page and made available on the Printix Administrator Software page for manual installation 30 days before the automatic update.

• After this 30-day period, automatic updates are applied for all Printix tenants.

• If a new Printix Client or Printix Redirector release occurs during this period, the testing window is extended by an additional 30 days.

This is designed to keep the Printix Client and Printix Redirector up to date on the customers' computers while offering flexibility for testing and deployment as needed.