Tungsten AutomationAdministrator Help
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  • Introduction
    • Features
      • Microsoft integration
      • Google integration
    • How Printix works
    • Security and data protection
    • Network ports
    • Components
    • System requirements
      • How to migrate Windows Server Core
  • Getting started
    • Next steps
      • Start a trial on a computer
      • Migrate print server to Printix Cloud
      • Migrate multiple sites to Printix Cloud
      • Build a new site with Printix Cloud
    • Understanding networks
      • What is a network?
      • Teach Printix about networks
    • Enable BYOD
    • Implementation guide
      • Organization with multiple sites wants to eliminate print servers
    • Citrix and RDS
    • Azure Virtual Desktop
    • Universal Print by Microsoft
    • Zero trust networks
    • SAP printing
    • Print with Printix
  • Printix Administrator
    • Dashboard
      • Copilot
    • Implementation assistant
    • Sites
    • Networks
      • Unknown networks
      • Network properties
        • Computers
        • Printers
      • Gateway properties
        • Computers
    • Printers
      • Unregistered printers
      • Printer properties
        • Print queues
        • Printix Go
        • Diagnostics
        • History
    • Print queues
      • Print queue properties
        • Groups
        • Drivers
        • Computers
    • Users
      • User properties
        • Managed sites
        • Groups
        • History
    • Computers
      • Computer properties
        • Groups
        • Print queues
        • Tasks
        • Diagnostics
        • History
    • Groups
      • Group properties
        • Print queues
        • Users
        • Computers
    • History
    • Authentication
      • Microsoft Entra ID
      • Google
      • OIDC
      • Okta
      • OneLogin
      • Active Directory
      • Self-registration
    • Subscription
      • Transactions
      • History
      • Legal documents
    • Settings
      • Secure print
      • Print rules
      • Printix Go
        • Go configuration
        • Sign in profile
      • Capture workflows
        • Workflow properties
        • Destination profiles
      • Cloud storage
      • Analytics
      • Mobile print
      • Home office
      • SNMP
        • SNMP configuration
      • Generative AI
    • Applications
      • Webhooks
    • Software
    • Support
  • Roles
    • System manager
    • Site manager
    • User
    • Guest
  • Print drivers
    • Universal print drivers
      • Canon generic print driver
      • HP universal print driver
      • HP DesignJet universal print driver
      • Konica Minolta universal print driver
      • Kyocera classic universal print driver
      • Lexmark universal print driver
      • Ricoh universal print driver
      • Toshiba universal print driver
      • Xerox global print driver
  • Printix Client
    • Client menu
    • See what's printing
    • Managed print queues
    • Windows Registry settings overview
    • Mac local settings overview
    • How to enable use of HTTPS between Print Spooler and Printix Client
    • How to discover printers by hostname
    • Printix Client as kiosk
    • Install the Printix Client
      • Install the Printix Client for Windows
      • Install the Printix Client for Mac
    • How and how often is Printix Client updated
    • How to configure proxy server connection
  • Printix Chromebook
    • Install Printix Chromebook
    • How to deploy Printix Chromebook
    • How to print from Chrome
    • How to get Printix Chromebook logs
  • Printix App
    • Microsoft Entra Conditional Access
  • Printix Go
    • Printix Go supported printers and MFPs
      • Printix Go Brother supported printers and MFPs
      • Printix Go Canon supported printers and MFPs
      • Printix Go Epson supported MFPs
      • Printix Go Fujifilm supported printers and MFPs
      • Printix Go HP supported printers and MFPs
      • Printix Go HP Workpath supported printers and MFPs
      • Printix Go Konica Minolta supported printers and MFPs
      • Printix Go Kyocera supported MFPs
      • Printix Go Lexmark supported printers and MFPs
      • Printix Go Ricoh supported printers and MFPs
      • Printix Go Xerox supported printers and MFPs
    • Card readers and cards
      • Why card numbers are not imported
    • Install Printix Go
    • How to install Printix Go on multiple printers
    • How to update Printix Go
    • How to install Printix Capture
    • How to sign in with an ID code at the printer
    • How to sign in with card at the printer
    • How to release documents at the printer
    • How to capture at the printer
    • How to sign out
    • How to register a card
      • How to register a card without a phone
    • How to manage cards
    • How to reset the ID code or PIN code
    • How to see and reset the ID code
    • How to create and reset the PIN code
    • How to uninstall Printix Go
    • How to uninstall Printix Go from multiple printers
    • Printix Go Brother - How to
      • How to prepare Brother printer for Printix Go
      • How to use Printix Go on Brother printers
      • How to remotely access control panel on Brother printers
    • Printix Go Canon - How to
      • How to apply a Canon license
      • How to prepare Canon printer for Printix Go
      • How to synchronize the time on a Canon printer
      • How to use Printix Go on Canon printers
      • How to set inactivity timeout on Canon printers
      • How to set up scan to email on Canon printers
      • How to configure Canon printers to use IPP/IPPS protocol
      • How to set up SSL/TLS communication on Canon printers
      • How to sign in as administrator on Canon printers
      • How to get logs from Canon printers
      • How to register certificates for Canon printers
    • Printix Go Epson - How to
      • How to prepare Epson printer for Printix Go
      • How to install card reader on Epson printers
      • How to use Printix Go on Epson printers
      • How to set up scan to email on Epson printers
    • Printix Go Fujifilm - How to
      • How to prepare Fujifilm printer for Printix Go
      • How to use Printix Go on Fujifilm printers
      • How to set inactivity timeout on Fujifilm printers
      • How to set up scan to email on Fujifilm printers
    • Printix Go HP - How to
      • How to use Printix Go on HP printers
      • How to control access to HP printer functions
      • How to set inactivity timeout on HP printers
      • How to set up scan settings on HP printers
      • How to set up scan to email on HP printers
      • How to remotely access control panel on HP printers
      • How to reset to factory settings on HP printers
      • How to install card reader on HP printers
      • How to set up SSL/TLS communication on HP printers
      • How to enable the HP Workpath platform
      • How to install HP Workpath on printers through HP Command Center
      • How to sign in as an administrator on HP Workpath printers
    • Printix Go Konica Minolta - How to
      • How to prepare Konica Minolta printer for Printix Go
      • How to install card reader on Konica Minolta printers
      • How to use Printix Go on Konica Minolta printers
      • How to set up scan settings on Konica Minolta printers
      • How to set up scan to email on Konica Minolta printers
      • How to remotely access control panel on Konica Minolta printers
    • Printix Go Kyocera - How to
      • How to prepare Kyocera printer for Printix Go
      • How to use Printix Go on Kyocera printers
      • How to change the language of a Kyocera printer
      • How to set inactivity timeout on Kyocera printers
      • How to set up scan settings on Kyocera printers
      • How to set up scan to email on Kyocera printers
      • How to sign in as administrator on Kyocera printers
      • How to remotely access control panel on Kyocera printers
      • How to set up SSL/TLS communication on Kyocera printers
    • Printix Go Lexmark - How to
      • How to prepare Lexmark printer for Printix Go
      • How to manually install Printix Go Lexmark
      • How to use Printix Go on Lexmark printers
      • How to set inactivity timeout on Lexmark printers
      • How to set up scan to email on Lexmark printers
      • How to sign in as administrator on Lexmark printers
      • How to remotely access control panel on Lexmark printers
      • How to reset to factory settings on Lexmark printers
      • How to find the card reader IDs on Lexmark printers
      • How to get logs from Lexmark printers
      • How to import certificates for proxy servers
    • Printix Go Ricoh - How to
      • How to install Printix Go on a Ricoh printer without using the Printix Client
      • How to install card reader on Ricoh printers
      • How to use Printix Go on Ricoh printers
      • How to set inactivity timeout on Ricoh printers
      • How to set up scan settings on Ricoh printers
      • How to set up scan to email on Ricoh printers
      • How to set up SSL/TLS communication on Ricoh printers
      • How to set the web server password on Ricoh printers
      • How to sign in as machine administrator on Ricoh printers
      • How to remotely access control panel on Ricoh printers
      • How to get logs from Ricoh printers
    • Printix Go Xerox - How to
      • How to prepare Xerox printer for Printix Go
      • How to use Printix Go on Xerox printers
      • How to configure SNMPv1/v2 on Xerox printers
      • How to install card reader on Xerox printers
      • How to set inactivity timeout on Xerox printers
      • How to set up scan to email on Xerox printers
      • How to sign in as machine administrator on Xerox printers
      • How to remotely access control panel on Xerox printers
  • Printix Redirector (Printix Hybrid Cloud Print Enabler)
    • Enable hybrid cloud printing
    • Enable USB printing
    • Windows Registry settings overview
  • Printix Configurator
    • Add networks with Printix Configurator
      • Add a gateway to an existing network
    • Add printers with Printix Configurator
    • Add print queues to computers with Printix Configurator
  • Product Support
  • How to
    • How to sign in
    • How to reset your password
    • How to add or change credit card
    • How to change who receives subscription emails
    • How to cancel subscription
    • How to move your subscription to a Printix partner
    • How to change the language
    • How to open Printix Administrator
    • How to open the Printix Client
    • How to open the printer’s web page
    • How to add printers
    • How to test if a printer can be reached
    • How to give a printer a static IP address
    • How to discover printers
    • How to add an SNMPv1 configuration
    • How to add an SNMPv3 configuration
    • How to add an EFI Fiery printer
    • How to create print queues
    • How to activate a print queue
    • How to automatically add and remove print queues
    • How to add print queues to computer
    • How to add a print queue to computers
    • How to test conversion of print queues on a single computer
    • How to change the print driver
    • How to add a print driver
      • How to add a Fujifilm print driver
    • How to see uploaded print drivers
    • How to work with print driver configurations
    • How to add a new print driver configuration on Mac
    • How to configure multiple print queues
    • How to update print queues on computers
    • How to create Printix Anywhere print queue
    • How to configure Printix Anywhere print queue to use universal print driver
    • How to search for printers
    • How to use view mode on the Printers page
    • How to print printer ID sign
    • How to scan QR codes
    • How to scan NFC tag
    • How to register printer with NFC tag
    • How to set the default printer
    • How to print from home office
    • How to print 2-sided by default
    • How to print in black by default
    • How to control if Print Anywhere documents should come out in color or black
    • How to increase secure printing
    • How to enable secure print
    • How to enable Print Later
    • How to enable Print Anywhere
    • How to enable processing of PDF documents
    • How to enable mobile print
    • How to add secure print to Universal Print
    • How to use Single Sign-On with Ricoh Adaptable Authentication API
    • How to use Single Sign-On with Tungsten AutoStore
    • How to use Single Sign-On with Tungsten TotalAgility
    • How to use Single Sign-On with eCopy ShareScan
    • How to print from Tungsten Output Manager
    • How to replace a printer
    • How to remove printers
    • How to remove print drivers
    • How to install print drivers that are not signed by Microsoft
    • How to add users
    • How to enable Microsoft Entra authentication
    • How to enable Google authentication
    • How to enable Okta authentication
    • How to enable OneLogin authentication
    • How to enable Active Directory authentication
    • How to enable self-registration
    • How to remove sign in with email
    • How to add guest users to Microsoft Entra ID
    • How to add multiple Microsoft Entra directories
    • How to switch Microsoft Entra directory
    • How to change the role of a user
    • How to search for users
    • How to set up and use Printix from US data center
    • How to deploy Printix Client
    • How to deploy Printix Client with Microsoft Endpoint Manager
    • How to deploy Printix Client for Mac with Microsoft Endpoint Manager
    • How to deploy Printix Client for Mac with Jamf Pro
    • How to deploy Printix Client for Mac with Addigy
    • How to include Printix Client in a managed image
    • How to deploy Printix App for Android with Microsoft Endpoint Manager
    • How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
    • How to search for computers
    • How to work with sites
    • How to add a site manager group to a folder or site
    • How to remove a site manager group from a site
    • How to add a network
    • How to modify network name
    • How to add an unknown network to a network
    • How to add a gateway to a network
    • How to delete a gateway from a network
    • How to merge networks
    • How to enable printing via the cloud
    • How to work with groups
    • How to enable Microsoft Entra groups
    • How to enable Google groups
    • How to add groups to a print queue
    • How to add print queues to a group
    • How to delegate printing
    • How to get started with capture and workflow
    • How to get started with Capture Connector API
    • How to create a workflow for email
    • How to create a workflow for Microsoft OneDrive
    • How to create a workflow for Microsoft SharePoint Online
    • How to create a workflow for Connector
    • How to activate a workflow
    • How to make a workflow available to selected groups
    • How to grant access to Microsoft OneDrive
    • How to grant access to Microsoft SharePoint Online
    • How to add Azure Blob Storage
    • How to set up Azure Blob Storage CORS
    • How to add Google Cloud Storage
    • How to set up analytics
    • How to set up Power BI
    • How to use the Printix Power BI solution template
    • How to publish to Power BI on the web
    • How to interact with the Printix Power BI report
    • How to see what happened
    • How to stop and start Printix Service
    • How to see the version of Printix Client
    • How to start the Print Spooler
    • How to uninstall the Printix Client
    • How to submit a support request
    • How to do a network trace
    • How to get Printix App logs
    • How to get Windows logs
    • How to get Mac logs
    • How to get Printix Client logs
  • FAQ
    • Why subscribe to Printix?
    • What is Printix Anywhere?
    • How secure is Printix printing?
    • What if the Internet connection is lost?
    • Why are printers named ASD, BNM?
    • Why are there additional print queues?
    • I started a trial at home, but why does it not work at my company?
    • Are documents printed in the order they were submitted?
    • What happens when I install the Printix Client?
    • What happens if users uninstall the Printix Client?
    • Why does a group have no or missing users?
    • Can I use label printers?
  • Troubleshooting
    • Sign-in issues
      • I cannot sign in to Printix Administrator
      • Your sign-in was successful but does not meet the criteria to access this resource
      • Sign-in to Printix App does not allow username and password to be entered
      • Not signed in after signing in to the Printix Client
      • Loops back to Sign in page
      • Sign-in is not automatic first time on Microsoft Entra joined computer
      • Sign in page shows: Website not found
      • Printix Client icon does not appear
    • Print issues
      • When I want to release a document, the Printix App displays "Document is unavailable"
      • When I release a document, the Printix App displays "Working on it"
      • The submitted document does not appear in Printix App
      • Printix App displays "Document release is not possible at the moment due to system error"
      • Printix App displays "Internal error"
      • The submitted document does not get printed
      • Data light on the printer flashes, but nothing is printed
      • Document is empty
    • Add printer issues
      • Firewall blocks download of print driver
      • Device setup in progress
      • Computer failed to install print driver: -2,147,467,259
    • Printix Go issues
      • Printix Go troubleshooting
      • How to test communication to Printix Cloud from the printer
      • How to troubleshoot scan to email
  • Error messages
    • No Printix Client acts as proxy on this network
    • Unable to perform action while Printix Client is on an unknown network
    • Connecting to service
    • No printer port selected on Windows
    • An error occurred
    • Item does not exist
    • User already exists
    • User does not exist
    • User name or password is wrong
    • Email already exists
    • Email domain is not allowed
    • Email invitation has already been used or is expired
    • No connection to Active Directory server
    • No connection to Microsoft Entra ID
    • ID provider not found
    • ID provider does not match
    • Permission denied
    • Wrong ID code
    • Wrong PIN code
    • No printers to add
    • Found no printers compatible with your computer
    • Printer already exists
    • Printer registration issues
      • Discover printers does not find printer
      • Not responding
      • This is not a printer
      • Missing printer information
      • Missing print driver
      • Fetching data
      • Unknown model name
      • Unknown reason
      • Timeout
    • Capture issues
      • Email is too large
      • Image is too large
      • Capture failed (Scan). Reason: Transfer failed to computer
    • Tenant already exists
    • Tenant does not exist
  • Download PDF
 › Troubleshooting › Printix Go issues

Printix Go issues

  • Printix Go troubleshooting

  • How to test communication to Printix Cloud from the printer

  • How to troubleshoot scan to email

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