Mobile print

On the Mobile print tab, you can enable mobile print to allow printing from phones and tablets, Android and iOS/iPadOS.

To get here:

  1. Select Menu  > Settings .
  2. Select the Mobile print tab.

Requirements

We advise you add your own secure cloud storage:

Android

Get Printix App for Android

iOS/iPadOS

  • User must be signed in to Printix App for iOS/iPadOS.

  • The print queue must have selected Enable mobile print.

  • The print queue name must only contain: A-z,0-9,-

Get Printix App for iOS/iPadOS

  • The iOS/iPadOS phone or tablet must be connected to and within range of a Wi-Fi network that is mobile print enabled by Printix.

  • The URL https://airprint.printix.net via TCP port 443 must be unblocked.

  • Network allows the Bonjour networking protocol via UDP port 5353 (Multicast DNS).

  • A computer (with Printix Client) must be online on the Wi-Fi network to broadcast the AirPrint printers.

How to enable via the cloud for a print queue

  1. Open the Print queue properties page.
  2. Select Via the cloud.
  3. Select Save.

How to enable mobile print for a print queue

  1. Open the Print queue properties page.
  2. Select Enable mobile print.
  3. Select Save.

    For iOS/iPadOS phones and tablets, you must also enable mobile print for the network.

    Android

    • The availability of mobile print enabled print queues depends on the print queues' Via the cloud setting:

      • If Via the cloud is configured to work on all networks, mobile print enabled print queues are available regardless of the Android phone's or tablet's network connection (Wi-Fi or mobile network).

      • If Via the cloud is configured to work on selected networks only, mobile print enabled print queues are only available on selected networks. If print queues do not appear as expected, it can be, for example, because a computer on the selected networks has more than one network adapter, and thereby, potentially operates on multiple networks. To work around this, configure Via the cloud work on all networks for the print queue.

      • Mobile-printed Print Anywhere documents can, unless the printer's QR code or NFC tag is scanned, be released only to printers that have a print queue with Via the cloud selected.

    iOS/iPadOS

    • Mobile print enabled print queues will be available and broadcast as AirPrint printers as follows:

      • A print queue will be broadcast on the printer's network, if the network has Enable mobile print selected.

      • A print queue, that has Via the cloud selected and is configured to work on all networks, will be broadcast on all networks that have Enable mobile print selected.

      • A print queue, that has Via the cloud selected and is configured to work on selected networks only, will be broadcast only on the selected networks that have Enable mobile print selected.

      • A Printix Anywhere print queue will be broadcast on all networks that have Enable mobile print selected.

      • Mobile-printed Print Anywhere documents can, unless the printer's QR code or NFC tag is scanned, be released only to printers that have a print queue with Via the cloud selected.

How to enable mobile print for a network

  1. Open the Network properties page.
  2. Select Enable mobile print.
  3. Select Save.

    Broadcast of AirPrint printers will happen when one of the computers on the network has been restarted or the Printix Service has been restarted. The Printix Service log of a computer that broadcast will say: Starting Bonjour Service Manager

Troubleshooting

Nothing is printed

  • No computer with Printix Client is online on the printer's network.

    Resolution: Make sure a computer with Printix Client is online on the same network as the printer.

  • If you printed to a Printix Anywhere printer, you have to release the document before it is printed.

    Resolution: Use Printix App to release the document.

  • Computers are referencing different Printix Homes.

    Resolution: Ensure that all computers are using the one and same Printix Home.

I cannot find any Printix printers on my Android phone and tablet

Resolution: Confirm the following requirements.

I cannot find any Printix AirPrint printers on my iPhone or iPad

Resolution: Confirm the following requirements.

  • Ensure that the requirements for mobile printing from iPhone and iPad are fulfilled.

  • Ensure that you are signed in to the Printix App on your iPhone or iPad.

  • Ensure that the iPhone or iPad is connected to and within range of a Wi-Fi network that is known to Printix.

  • Ensure that the iPhone or iPad is not in Low Power Mode, because low power mode prevents the Printix App from running in the background.

  • Ensure that the print queue is mobile print enabled.

  • Ensure that the network is mobile print enabled.

  • Ensure that a computer with Printix Client is online on the Wi-Fi network.

    If the computer was running before Enable mobile print was selected for the network, you should restart the Printix Service so it broadcast the printers. The Printix Service log of a computer that broadcast will say: "Starting Bonjour Service Manager."

How to check broadcast of Printix AirPrint printers

To troubleshoot and check the broadcast of the AirPrint printers, you can go to Apple App Store and download Discovery - DNS-SD Browser from Tildesoft.

  1. Open Discovery - DNS-SD Browser.
  2. Select Internet Printing Protocol over HTTPS.
  3. You should see the Printix AirPrint printers.

    The print queue name must only contain: A-z,0-9,-

  4. Select a printer to see the TXT record for the printer.

When I want to print, what user name and password do I enter?

Enter a Username, which can be any string (such as noname). In Password, you must Paste the AirPrint password you get from the Printix App for Android or iOS/iPadOS. The combined user name and password must not exceed 180 characters.

Resolution: See: How to get your AirPrint password.

If you leave the Username empty on an iPad, the Password required for {printer} dialog box will appear every time you print to the printer.

When I select Print on my iPhone or iPad, it displays "You do not have permission to use this printer"

The print queue has Exclusive access selected for one or more groups, and you are not a member of any of those groups.

Resolution: Select a printer you do have access to, or contact your administrator.

When I select Print on my Mac to a Bonjour/AirPrint added printer, it displays "Hold for Authentication"

  • The AirPrint password was not correct.

    Resolution: Enter the correct AirPrint password. The user name is not used, but it must be at least one character. The combined user name and password must not exceed 180 characters.

  • The print queue has Exclusive access selected for one or more groups, and you are not a member of any of those groups.

    Resolution: Select a printer you do have access to, or contact your administrator.