Troubleshooting

If you encounter issues with using the Semantik AI Engine, refer to the instructions here.

Errors when starting the service

After a successful installation, you may encounter the following error: "Windows could not start the SRE-Service located on Local Computer." This may be caused by DLL files missing from your installation of the Microsoft C++ Redistributables for Visual Studio. (This applies to versions 2015, 2017, and 2019.) Remove and reinstall your version of Microsoft C++ Redistributables for Visual Studio and try starting the service again.

You can run the Semantik AI Engine service manually by doing the following:

  1. Go to the sre folder where Transact is installed (such as C:\Ephesoft\sre).
  2. Start run.bat. The service should start.

Logs

If you need to look at the logs to debug an issue, view the <SRE Installation Path>\logs\sre-service.log file. See Transact logs for more information.

Release notes

Release versions Release date Notes

1.0.16

9/12/2023

Compatibility release for Transact 2023.1.00. Blake page handling improved.

1.0.10

11/29/2022

Added Simple Table support to Semantik AI Engine. Added SRE_TABLE_EXTRACTION plugin. Extraction field limit option added to SRE_KV_EXTRACTION plugin. Certified with Transact 2022.1.01.

1.0.1

6/8/2022

Certified with Transact 2022.1.00.