Troubleshooting
Refer to the issues below for assistance in troubleshooting the Document Design Accelerator. For issues related to the Semantik AI Engine, see Troubleshooting (Semantik AI Engine).
| Issue | Possible Root Cause | Solution |
|---|---|---|
|
An error occurs when dragging a file into the Create Document Type from Sample panel. |
Semantik AI Engine is not installed and running. |
Contact your administrator to install and/or start the Semantik AI Engine service. |
|
The Create Document Type from Sample panel is not visible. |
Your Transact instance is running a version prior to 2022.1.00 or Transact 2022.1.00 or later is running, however the display_key_value_accelerator_sample_panel property has not been enabled and Transact has not been restarted. |
Contact your administrator and ask them to follow Hide or display Create Document Type from Sample (Document Design Accelerator) panel. |
|
Document Design Accelerator returns few or no index fields. |
An unpopulated form was dragged into the Create New Document Type From Sample panel. |
Confirm that the sample used in Create a Document Type from Sample is a populated form. The Document Design Accelerator will not create index fields or extraction rules unless it detects both a key and a value pair. Blank forms are likely to contain only keys and will not result in the automatic creation of index fields and extraction rules. |
|
Documents of the document type created using the Document Design Accelerator are not being classified correctly. |
The document type was not trained for classification. |
Train the document for classification. |
|
Document Design Accelerator may not create a table extraction rule that joins tables that span across pages. Or, it may create several table extraction rules when fewer are expected. |
Column widths for similar tables may be inconsistent. Adjoining table logic:
|
To adjust the option that controls comparison logic for spanning tables across pages, edit the sre_acceptable_column_width_difference option in the application.properties file. A 30 pixels variation in column size matching is set by default. |
