Known issues

This topic contains information about potential issues that you may encounter while installing and using ControlSuite 1.4.0 and earlier versions. Workarounds are provided, when available. ID numbers are listed in descending order.

ID Title Description Workaround
1943561 Web Client: CAS connection error After upgrade, accessing Web Client fails with error stating that CAS is not available. Restart the Equitrac Application Pool.
1943177 Devices: List update issue Deleted Xerox embedded device may show in the list of devices after upgrade. Previously deleted printer should be deleted again. If unable to determine which one was the previously deleted printer, please contact Technical Support for assistance.
1938758 Print-to-Me: Queued jobs not listed after upgrade Queued jobs on Lexmark eSF (WEDP embedded) and Ricoh PCC5 not visible in Print-to-Me after upgrade.
1856538 Fujifilm ECSP 1.0: Print tracking error The print job is tracked twice in the Equitrac report even when deleting the print job while it is on progress.
1836322 Print-to-Me: Queued jobs not listed when CAS is offline Some print jobs are not listed in the print queue if CAS is offline, even with offline caching enabled.  
1836181 ApeosPro C650: Incorrect color output The print jobs are released in color after the user has selected 'Force B/W'.  
1783952 EQToolTray and EQPDToolTray utilities: Text not readable in dialog The dialog background and text are both black, so the text is not readable.  
1665932 Card swipe not working after changes to Input type User will not be able to login with card swipe after the Equitrac server changes Input type from keypad only to card swipe. Restart the device to force DWS to retrieve settings from the Equitrac server. After restart, login with keypad to send WEDP request with device token to the Equitrac server.