Known issues
This topic contains information about potential issues that you may encounter while installing and using ControlSuite 1.5.0 and earlier versions. Workarounds are provided, when available. ID numbers are listed in descending order.
| ID | Title | Description | Workaround |
|---|---|---|---|
| 2099267 | EWS: Attachment is not spooled for forwarded email | When using EWS, an attachment may not be spooled for forwarded emails with the same inline image. | Remove the forwarded emails or remove the image from the forwarded emails. |
| 2099005 | EWS: Attachments with long names may not be processed | EWS email attachment with long attachment name is not processed properly when the sender and receiver are both from exchange server. The issue occurs with the MHTML type | |
| 2098213 | Personal checkbox is not working properly | When using the Display Client Popup business rule action and enabling the Personal prompt, the Personal checkbox may not be visible. The job might also hang in a processing rules state even if the dialog box is closed by the user. | Use a Print Rules Profile to display the popup. |
| 2095639 | ControlSuite Analysis cannot process text documents | When using the ControlSuite Analysis Engine to analyze text documents, certain documents fail with the following error and no document properties are provided: Exception thrown while processing with PCE. | Use the Legacy Analysis Engine. |
| 2093431 | EWS email attachment with plain text body is not processed properly | When using EWS and receiving a plain text email, the attachment may not be processed and is not shown in the spool. | Use HTML format. |
| 1962301 | Adjust License dialog shows incorrect available counts | After a term license expires, the Adjust License dialog box shows incorrect values in the available column. The feature that shows the incorrect counts varies and might depend on the combination of license types assigned to the system. | Restart the license service. |
| 1939626 | Desktop Client reports job twice | Under certain circumstances, the Desktop Client may report print jobs twice. | |
| 1938393 | Document properties lost when transferring documents between Output Manager instances | When transferring documents between Output Manager instances using the Output Manager destination, the document properties may be lost. | Set the document property's Apply Mode to Always Apply prior to sending the job. |
| 1871374 | Failover profile does not accept user defined profile | When creating a new source, specifying a user defined Failover profile may not take effect immediately. | Edit and Save the source again. |
| 1646508 | Job tracking occurs when tracking is disabled | Output Manager may track jobs even when the device's tracking option is disabled. |