Known issues

This topic contains information about potential issues that you may encounter while installing and using ControlSuite 2025.2 and earlier versions. Workarounds are provided, when available.

ID Title Description Workaround
2084463 Konica Minolta Unified Client: Scan job fails with HTTP2 protocol enabled Unable to use the Unified Client scan application on Konica Minolta devices when HTTP version is set to HTTP2. The issue is resolved by setting HTTP version to HTTP1.
  1. Log in to device web portal and go to Network > OpenAPI > OpenAPI Settings.
  2. Set HTTP Version String to HTTP/1.1.
  3. Go to Network > WebDAV Settings > WebDAV Client Settings.
  4. Set HTTP Version String property to HTTP/1.1.

1883984

HP Unified Client: Tungsten app icon error

The Tungsten app icon appears white on HP E-series devices when DWS fails over. The issue is resolved by restarting the device.
1847820 Card registration is not functioning on Sharp OSA 5.5 but working on Sharp OSA 6.0 Card registration is not functioning on Sharp OSA 5.5 devices. Devices running OSA 6.0 are not affected by this issue. N/A
1792149 DRS, HP Unified Client: The authorization level setting can't be successfully applied by running the update configuration action In DRS, when changing the authorization level from "Standard Tungsten Admin Authorization" to "Standard Tungsten Guest Authorization" and running the "Update Configuration" action, you receive a message that the action is completed successfully but the authorization level has not changed. N/A
1719207 HP Unified Client 1.3: Selecting X to clear billing code results in code being submitted If you enter a billing code at the prompt, then click X to delete it, the billing code is submitted instead. N/A
1557384 Email Scan (native) Destination and Scan Destination Type attributes are showing incorrectly in EQ reports for Altalink device After completing a scan and viewing the Equitrac report in the Report Manager, the Destination and Scan Destination Type are incorrect. N/A
1541160 "Please follow the prompts..." message not displayed with BC and OM When trying to print from the Business Connect app from My Files or Print Queue or Express Print, the "Please follow the prompts" message does not appear. N/A
1443882 Unexpected error appears if you select the Back button on the AutoStore identification form After clicking Back on the AutoStore identification form, the following message is received: An unexpected error has occurred. Please restart the application. N/A
Tungsten ControlSuite 2025.2