Known issues
This topic contains information about potential issues that you may encounter while installing and using ControlSuite 2025.2 and earlier versions. Workarounds are provided, when available.
ID | Title | Description | Workaround |
---|---|---|---|
2084463 | Konica Minolta Unified Client: Scan job fails with HTTP2 protocol enabled | Unable to use the Unified Client scan application on Konica Minolta devices when HTTP version is set to HTTP2. | The issue is resolved by setting HTTP version to
HTTP1.
|
1883984 |
HP Unified Client: Tungsten app icon error |
The Tungsten app icon appears white on HP E-series devices when DWS fails over. | The issue is resolved by restarting the device. |
1847820 | Card registration is not functioning on Sharp OSA 5.5 but working on Sharp OSA 6.0 | Card registration is not functioning on Sharp OSA 5.5 devices. Devices running OSA 6.0 are not affected by this issue. | N/A |
1792149 | DRS, HP Unified Client: The authorization level setting can't be successfully applied by running the update configuration action | In DRS, when changing the authorization level from "Standard Tungsten Admin Authorization" to "Standard Tungsten Guest Authorization" and running the "Update Configuration" action, you receive a message that the action is completed successfully but the authorization level has not changed. | N/A |
1719207 | HP Unified Client 1.3: Selecting X to clear billing code results in code being submitted | If you enter a billing code at the prompt, then click X to delete it, the billing code is submitted instead. | N/A |
1557384 | Email Scan (native) Destination and Scan Destination Type attributes are showing incorrectly in EQ reports for Altalink device | After completing a scan and viewing the Equitrac report in the Report Manager, the Destination and Scan Destination Type are incorrect. | N/A |
1541160 | "Please follow the prompts..." message not displayed with BC and OM | When trying to print from the Business Connect app from My Files or Print Queue or Express Print, the "Please follow the prompts" message does not appear. | N/A |
1443882 | Unexpected error appears if you select the Back button on the AutoStore identification form | After clicking Back on the AutoStore identification form, the following message is received: An unexpected error has occurred. Please restart the application. | N/A |