Known issues
This topic contains information about potential issues that you may encounter while installing and using Tungsten Output Manager 2025.2 and earlier versions. Workarounds are provided, when available.
| ID | Title | Description | Workaround |
|---|---|---|---|
| 2191089 | Attempting to select an select IP address when the input service is not running can cause an exception | An error can occur when selecting an IP Address on a server when the Input service is not running. | Start the Input service. |
| 2185403 | Scheduled Report – Some reports fail to generate correctly | Some scheduled reports may not display correctly. | Run report manually. |
| 2098213 | Personal checkbox is not working properly | When using the Display Client Popup business rule action and enabling the Personal prompt, the Personal checkbox may not be visible. The job might also hang in a processing rules state even if the dialog box is closed by the user. | Use a Print Rules Profile to display the popup. |
| 2095639 | ControlSuite Analysis cannot process text documents | When using the ControlSuite Analysis Engine to analyze text documents, certain documents fail with the following error and no document properties are provided: Exception thrown while processing with PCE. | Use the Legacy Analysis Engine. |
| 1962301 | Adjust License dialog shows incorrect available counts | After a term license expires, the Adjust License dialog box shows incorrect values in the available column. The feature that shows the incorrect counts varies and might depend on the combination of license types assigned to the system. | Restart the license service. |
| 1939626 | Desktop Client reports job twice | Under certain circumstances, the Desktop Client may report print jobs twice. | N/A |
| 1938393 | Document properties lost when transferring documents between Output Manager instances | When transferring documents between Output Manager instances using the Output Manager destination, the document properties may be lost. | Set the document property's Apply Mode to Always Apply prior to sending the job. |
| 1871374 | Failover profile does not accept user defined profile | When creating a new source, specifying a user defined Failover profile may not take effect immediately. | Edit and Save the source again. |
| 1646508 | Job tracking occurs when tracking is disabled | Output Manager may track jobs even when the device's tracking option is disabled. | N/A |