Known issues
This topic contains information about potential issues you may encounter while using Printix. Workarounds are included, as applicable.
| Component | Description |
|---|---|
| Sign-in with Email |
The Sign-in session expired message may appear if the username and password are not entered in a timely manner, or if one or both of them are incorrect. Workaround: Close the web browser tab and try to sign in again in a timely manner with the correct username and password. If you suspect your password is invalid, select Forgot password. |
| Printix Go Ricoh Capture |
Printix Go Ricoh Capture may fail when scanning large documents (reported with a 130-page document). In Printix Administrator History, you may see a message such as: Error: Capture failed (Processing and creation of PDF). Reason: Failed processing scanned files. |
| Printix Go Ricoh Capture |
Printix Go Ricoh Capture may fail when scanning large documents if the network connection between the printer and the Printix Client computer is slow, so the transfer cannot be accomplished within 10 minutes. |
| Universal Print |
Documents submitted via Universal Print are tracked as one-page documents. |
| Printix Go Epson |
Upon entering an invalid ID code or PIN code, the following message appears: (ec-204) Please try to reload the page or contact your administrator. Disconnecting a card reader does not remove it from the Printer properties page. |
| Printix Administrator (acme.printix.net/admin) |
A blank screen may appear intermittently or the Printix Administrator can no longer be accessed. Workaround: Clear your browsing data. |