Troubleshooting

1. How to enable the current instance to perform a new pairing?

   You have two options:

   • Option 1: Close App, start the App again
   • Option 2: Refresh the pairing code
2. Which network protocol needs to be used when desktop application is running on Virtual Machine?
   • Virtual machines have to use "Bridged Networking", the "NAT" network type does not work
3. My smartphone is not displayed in the device selection list, what can I do?
   • Make sure that your mobile device and the Windows PC running Kofax SignDoc Device Support are on the same network.
   • Start the App "Sign2Phone" on your mobile device again and check if your device is displayed in the list.
     • If not, close SignDoc Web Pairing Dialog and click again in the signature field.
     • Now your mobile device should be listed.

FAQ

1. How can I connect my PC to my iOS device?
   • You can connect your devices via Personal Hotspot to your iPhone, iPad, or iPad mini in several ways.

     Find more information in section "Connect your device" on the website Apple Support.

2. How can I use Sign2Phone when I am not in my home country?
   • Enabling the Tethering will not work unless the data roaming is enabled.
   • This is relevant if you are using your smartphone outside your home country.
   • Data roaming may incur extra charges from your mobile network provider.