Frequently asked questions

I activated an account, but I'm not receiving any notifications.

Possible reasons:

• You didn't allow notifications for the app. Please make sure that notifications are allowed.

  For Android devices: On the Settings menu, select Notifications > App settings > All apps > SignDoc Assistant > Show notifications.

  For iOS devices: On the Settings menu, select Notifications > SignDoc Assistant > Allow notifications.

• You've registered after the package was assigned to you.

  Ask the sender to create a new package after you registered in the app or use the email link to sign.

• Your email was used multiple times. It happens that multiple activation of the same email on different devices may cause problems with push notifications delivery.

  Unregister this email for all devices and register again afterwards. Try to avoid multiple (more than 3) account activations for the same email.

I don't see notifications until I open the app.

• Please change the notification type.

  For Android devices: On the Settings menu, select Notifications > App settings > All apps > SignDoc Assistant > Notification categories > Miscellaneous and select your preferred settings such as Sound, Vibration, Pop-on screen, Notification dot.

  For iOS devices: On the Settings menu, select Notifications > SignDoc Assistant > and select your preferred settings such as Alerts, Banner style, Sounds, Badges, and so on.

I don’t see the notification / task that I expect.

Please check if any filters or search are applied.

Possible reasons:

• Show completed toggle is off.
• There are some filters applied either for notifications or for tasks.
• Search is active.

Other possible reasons are described in the next question.

Why did the task I already received suddenly disappear?

This happens as a result of synchronization of the app with the Tungsten SignDoc server.

Possible reasons:

• Your signing request was voided by the sender.
• You started and delegated the signing session to another person.

Why aren't my notifications and tasks being shown in my preferred language?

Sometimes localization of new features takes more time than new version is released, then new strings could be shown in English. If the app doesn’t support your preferred language, it uses English.

Why don’t I see package data in the newly received task?

If there is currently no connection to the server and SignDoc Standard data is unavailable, the default data is displayed. Please try to refresh the data a few minutes later by pulling down tasks or notifications. After the connection is restored and the data refresh is initiated (by pull down), all actual data for all notifications and tasks will be displayed.