Getting help with Tungsten Automation products

The Tungsten Automation Knowledge Portal repository contains articles that are updated on a regular basis to keep you informed about Tungsten Automation products. We encourage you to use the Knowledge Portal to obtain answers to your product questions.

To access the Tungsten Automation Knowledge Portal, go to:

https://knowledge.tungstenautomation.com/

The Knowledge Portal provides:

• Powerful search capabilities to help you quickly locate the information you need.

  Type your search terms or phrase into the Search box, and then select the search icon.

• Product information, configuration details and documentation, including release news.

  To locate articles, go to the Knowledge Portal home page and select the applicable Solution Family for your product, or select the View All Products button.

From the Knowledge Portal home page, you can:

• Access the Tungsten Automation Community (for all customers).

  On the Tungsten Automation Resources menu, select the Community link.

• Access the Tungsten Automation Customer Portal (for eligible customers).

  Go to the Support Portal Information page and select Log in to the Tungsten Automation Customer Portal.

• Access the Tungsten Automation Partner Portal (for eligible partners).

  Go to the Support Portal Information page and select Log in to the Tungsten Automation Partner Portal.

• Access support commitments, lifecycle policies, electronic fulfillment details, and self-service tools.

  Go to the Support Details page and select the appropriate article.